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86.8%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified an issue causing the Monta Hub web portal to be unavailable. Our team has identified the problem and a fix is currently being deployed. The Monta mobile app is not affected. We will provide an update once the fix has been confirmed.
The Hub and Monta Charge are currently unreachable
We are continuing to investigate an issue affecting some customers in the app. In addition to delayed charge status updates and error messages when starting a charge, we are aware that some customers may also experience difficulties when attempting to add or integrate a charger — the process may appear to loop and not complete successfully. Charges that have already started are running correctly at the charger. Our team is actively working to resolve all aspects of this issue.
investigating
Some customers may see an error message stating that starting a charge is taking longer than expected, even though charging has started correctly at the charger. The app is not reflecting the current charging status in real time. Our team is actively working on a fix.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue causing the Monta Hub web portal and Partner API Services to be inaccessible. Our team is actively working to restore access as quickly as possible. We will provide further updates as the situation develops.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Can't download receipts from Monta Hub or Monta Charge
Source not attested
Last archived state: resolved
View archived record details
investigating
It currently isn't possible to download receipts from Monta Hub or Monta Charge. It'll result in an error.
We're investigating the issue.
Issues with AI Assistant
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating issues with our AI Assistant feature that may be causing problems across our web platforms. Our team is working to identify and resolve the issue as quickly as possible.
Some users experiencing app login issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has deployed fixes to address the server resource issues that were causing the app login problems. The service is now stable and users should be able to log in successfully. We are continuing to monitor the situation closely to ensure full recovery.
investigating
We are seeing an increase in reports from users experiencing login issues and app accessibility problems. Our team has identified that this is affecting a larger number of users than initially reported, and we are working urgently to resolve the issue. We will continue to provide updates as we make progress.
investigating
We are currently investigating reports from a small number of users who are unable to log into the Monta app. Some users are encountering errors or blank screens when trying to access the app. Our team is actively working to identify and resolve this issue.
April 2026
Delay in transactions from paid charges
Source not attested
Last archived state: resolved
View archived record details
investigating
Transactions from paid charges might be delayed and we're investigating.
Error rate increase on platform
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are seeing increased error rate against the platform, and are working hard on identifying the issue.
Login Issues for Danish Mobile Users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've implemented a change, which means that danish numbers of Users will receive SMS messages from +4552513552 when they request login from phone number.
We're monitoring the situation.
identified
We have identified the root cause of the login issues affecting some users. The problem is related to SMS verification codes not being delivered due to carrier-level filtering on certain mobile networks. We are actively working with mobile carriers and our SMS providers to restore normal service.
investigating
We are investigating reports of login difficulties affecting some users in Denmark. The issue appears to be related to SMS verification codes not being delivered and is currently limited to users on the 3 Mobile network. Our team is working with the mobile carrier to resolve this issue as quickly as possible.
Missing customer support logs in Monta Control
Source not attested
Last archived state: resolved
View archived record details
investigating
Since April 6, 21:10 CEST we have had problems with the database where the so called "customer support" logs in Monta Control are recorded.
We are working on restoring the functionality. The "workaround" is to look at the raw OCPP logs which are recorded seperatly and are therefore still available.
Issues with Scheduled Charging Feature
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're currently investigating reports of validation errors when using the scheduled charging feature. Some users may experience difficulties scheduling charges and receive error messages. As a workaround, you can start your charging session immediately instead of scheduling it for later. We're working to resolve this issue and will provide updates as they become available.
March 2026
Connectivity Issues with Monta AI and Search Features
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing connectivity issues affecting Monta AI and search functionality in Monta Hub. Our team is actively investigating the issue.
