Zaptec chargers failing to start or stopping after a few minutes

Charging on Zaptec chargers is recovering, and we are seeing sessions start more reliably again. We are continuing to monitor closely to confirm that the recovery holds. Chargers from other brands were not affected. If a session still fails to start, starting with an RFID tag or card remains the most reliable option, and trying again in a few minutes may now succeed.

We have identified the cause of the issue: confirmations that a charge has started are reaching our platform with a delay from some Zaptec chargers. As a result, sessions may fail to start or stop after a few minutes. Chargers from other brands are not affected.

We are monitoring the situation closely.

Workaround: starting a charge with an RFID tag or card is currently the most reliable option. Repeatedly retrying from the app is unlikely to help.

We are continuing to investigate this issue.

Since approximately 19:45 UTC, many charging sessions on Zaptec chargers (all models) are failing to start or stopping after a few minutes. This is mainly affecting customers in Denmark, Iceland and Sweden. Chargers from other brands are not affected. Our team is actively investigating and we will share another update as soon as we have more information.