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86.7%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
80.6%
31
6
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The data warehouse connection issues are the result of an outage at our third-party provider, Snowflake, and are not a failure of Monta's own systems. Access to data warehouse data remains unavailable while Snowflake works to restore service. You can follow their progress at https://status.snowflake.com/incidents/bfh045zclk5k, and we will share another update as soon as service is restored.
investigating
Customers connecting to the Monta data warehouse are currently receiving 503 errors, and access to data warehouse data is unavailable. We are actively working on restoring access and will share another update as soon as we have more information.
Zaptec chargers failing to start or stopping after a few minutes
Charging on Zaptec chargers is recovering, and we are seeing sessions start more reliably again. We are continuing to monitor closely to confirm that the recovery holds. Chargers from other brands were not affected. If a session still fails to start, starting with an RFID tag or card remains the most reliable option, and trying again in a few minutes may now succeed.
identified
We have identified the cause of the issue: confirmations that a charge has started are reaching our platform with a delay from some Zaptec chargers. As a result, sessions may fail to start or stop after a few minutes. Chargers from other brands are not affected.
We are monitoring the situation closely.
Workaround: starting a charge with an RFID tag or card is currently the most reliable option. Repeatedly retrying from the app is unlikely to help.
investigating
We are continuing to investigate this issue.
investigating
Since approximately 19:45 UTC, many charging sessions on Zaptec chargers (all models) are failing to start or stopping after a few minutes. This is mainly affecting customers in Denmark, Iceland and Sweden. Chargers from other brands are not affected. Our team is actively investigating and we will share another update as soon as we have more information.
Increased charge session failures on Zaptec chargers
We are seeing an increased number of charge sessions failing or getting stuck in a 'Preparing' state on Zaptec chargers. This appears to be isolated to Zaptec hardware and aligns with an ongoing issue on Zaptec's end. If you are affected, you may be able to start your charge using the native Zaptec app as a workaround while we continue to monitor the situation.
Fleet Drivers Unable to Initiate Charging Sessions
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting a fleet of drivers who are unable to start charging sessions. Affected drivers are seeing an 'insufficient funds' error when attempting to charge. Our team is actively investigating and working to restore full charging capability as quickly as possible.
We have identified an issue causing the Monta Hub web portal to be unavailable. Our team has identified the problem and a fix is currently being deployed. The Monta mobile app is not affected. We will provide an update once the fix has been confirmed.
The Hub and Monta Charge are currently unreachable
We are continuing to investigate an issue affecting some customers in the app. In addition to delayed charge status updates and error messages when starting a charge, we are aware that some customers may also experience difficulties when attempting to add or integrate a charger — the process may appear to loop and not complete successfully. Charges that have already started are running correctly at the charger. Our team is actively working to resolve all aspects of this issue.
investigating
Some customers may see an error message stating that starting a charge is taking longer than expected, even though charging has started correctly at the charger. The app is not reflecting the current charging status in real time. Our team is actively working on a fix.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue causing the Monta Hub web portal and Partner API Services to be inaccessible. Our team is actively working to restore access as quickly as possible. We will provide further updates as the situation develops.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Degraded Charging Station Connectivity
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting connectivity between charging stations and our platform. Some charge points may experience communication issues, which could impact charging sessions. We are actively working to resolve this and will provide updates as soon as possible.
Slow response time across App and Hub
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The implemented fix seems to be working, and we are monitoring the queues.
identified
The issue has been identified, and we're implementing a fix.
investigating
We're currently experiencing slow response time across our customer facing platforms, which sometimes result in error 408s.
We're investigating.
Charge Points Not Searchable / Visible in Hub & App
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified that the issue with charge points not appearing in search results or charge point lists is affecting the classic Hub and the app. Operators may find that charge points are missing from their lists or return no results when searched, despite being present in their portfolio. We can confirm that the new version of the Hub appears to be unaffected — operators with access to it may use it as a workaround in the meantime. Our team is actively investigating and we will share fu...
investigating
We are aware of an issue where charge points are not appearing in search results or charge point lists within the Hub and app. Operators may find that no charge points are returned when searching, despite them being present in their portfolio. We are actively investigating the cause and will provide updates as soon as possible. We apologize for the inconvenience.
June 2026
Service Disruption - Elevated Error Rates
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing elevated error rates and disruption across our platform. Our team has been alerted and is actively investigating the issue. We apologize for any inconvenience and will provide updates as we learn more.
Smart Charging - Issues with starting Smart Charge sessions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the root cause of the Smart Charging issue and applied mitigation measures. Smart Charging sessions are now starting successfully again, and we are actively monitoring to confirm full stability. Standard (Charge Now) and Scheduled Charging were not affected throughout this incident. We apologize for the disruption and will continue to keep you updated.
investigating
We are currently investigating an issue affecting Smart Charging sessions. Some customers may experience errors when attempting to start a Smart Charge. Standard (Charge Now) and Scheduled Charging are not affected and continue to work as expected. We apologize for the inconvenience and will provide further updates as our investigation progresses.
Service disruption affecting login and app functionality
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a service disruption that is affecting the ability to log in and use the Monta app. Our team has identified the issue and is actively working to resolve it. We apologize for the inconvenience and will provide updates as soon as more information is available.
Issues with Monta AI
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of issues with Monta AI functionality. Some users may experience errors when accessing AI features. Our team is actively working to identify and resolve the problem.
Elevated number of failed charges
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix for the RFID charging issue and are now monitoring the situation. Early results are positive, showing a significant reduction in failed charges. We continue to monitor closely to ensure the issue is fully resolved.
identified
We have identified that the charging failures are specifically affecting sessions started with RFID Charge Keys. Charging sessions initiated through the Monta Charge app or API are working normally and can be used as a workaround while we work on a fix. We are actively working to resolve the issue with RFID-initiated sessions.
investigating
We are currently investigating an elevated number of failed charging sessions reported by multiple operators. Some customers may experience difficulties starting charging sessions. Our team is actively working to identify and resolve the issue.
Monta Hub, Hub Beta, and Monta Control Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a brief network disruption that may affect connectivity and service availability for some users. Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
Thank you for your patience.
monitoring
Monta Hub, Hub Beta, and Monta Control Outage temporarily down.
Major Wireless Logic Outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are monitoring Wireless Logic status updates. As a Wireless Logic customer, refer to Wireless Logic status updates sent via email for more details and updates.
identified
We are monitoring Wireless Logic status updates. As a Wireless Logic customer, refer to Wireless Logic status updates sent via email for more details and updates.
