Current answer
Monta experienced a minor incident: Increased charge session failures on Zaptec chargers. ServiceAlert observed recovery on Oct 2, 2026.
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Incident Lifecycle
Affected Components
Zaptec
Incident Timeline
Investigating
We are continuing to investigate this issue.
Oct 1, 2026 at 8:49 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 1, 2026 at 8:48 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 1, 2026 at 8:44 PM UTC
Investigating
We are seeing an increased number of charge sessions failing or getting stuck in a 'Preparing' state on Zaptec chargers. This appears to be isolated to Zaptec hardware and aligns with an ongoing issue on Zaptec's end. If you are affected, you may be able to start your charge using the native Zaptec app as a workaround while we continue to monitor the situation.
Oct 1, 2026 at 8:43 PM UTC
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