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86.8%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified an issue causing the Monta Hub web portal to be unavailable. Our team has identified the problem and a fix is currently being deployed. The Monta mobile app is not affected. We will provide an update once the fix has been confirmed.
The Hub and Monta Charge are currently unreachable
We are continuing to investigate an issue affecting some customers in the app. In addition to delayed charge status updates and error messages when starting a charge, we are aware that some customers may also experience difficulties when attempting to add or integrate a charger — the process may appear to loop and not complete successfully. Charges that have already started are running correctly at the charger. Our team is actively working to resolve all aspects of this issue.
investigating
Some customers may see an error message stating that starting a charge is taking longer than expected, even though charging has started correctly at the charger. The app is not reflecting the current charging status in real time. Our team is actively working on a fix.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue causing the Monta Hub web portal and Partner API Services to be inaccessible. Our team is actively working to restore access as quickly as possible. We will provide further updates as the situation develops.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Service Availability Degradation
majorSource not attested
Last archived state: resolved
View archived record details
General availabilityMonta Charge - AppMonta Hub - Web PortalPartner APIInternal APIsCharging
monitoring
We have identified and addressed the issue affecting the Monta app, web portal, and Partner API. A fix has been applied and services are recovering — availability is improving and most users should be able to access the platform normally. We are actively monitoring to confirm full recovery and will provide a further update shortly.
investigating
We are currently experiencing degraded availability across our platform. Some users may encounter errors or slow responses when using the Monta app, web portal, or related services. Our team is actively investigating and working to restore full service as quickly as possible.
Help Center Phishing Attack
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of a phishing attack that may have affected customers who visited the Monta Help Center. This issue originates with our third-party help center provider, who has acknowledged the incident on their own status page at https://status.helpjuice.com/.
If you have visited the Monta Help Center recently, we strongly advise you to be vigilant: do not click any suspicious links you may have received, and verify that you have not submitted any personal or account credentials to an unrecog...
Increased Load Times and Elevated Failure Rate
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing increased load times and an elevated failure rate across our platform. Our team has identified the issue and is actively working to resolve it. We apologize for any inconvenience this may cause and will provide further updates as our investigation progresses.
Charge Point and Charge Session Data Unavailable in Monta Hub (Old)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue where operators using the Old Monta Hub are unable to see their charge points and charge session data. Our team has identified the cause and is working on a fix.
We apologize for the inconvenience and will provide updates as we make progress.
Hub - Increased Error Rate
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an increased error rate affecting the Monta Hub web portal. Some partners may experience issues loading or navigating certain pages. Our team is actively working to identify and resolve the issue.
Monta Hub - Service Disruption
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently aware of an issue affecting the Monta Hub. Our engineering team is actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience and will provide further updates soon.
July 2026
Monta Control and Hub Beta - Intermittent Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the cause of the intermittent errors affecting Monta Control and Hub Beta and have actively implemented a fix. The issue has been resolved and we are now monitoring the platforms closely to ensure full stability is maintained. We apologize for any inconvenience this may have caused.
investigating
We are currently investigating intermittent errors affecting Monta Control and Hub Beta, where some users may experience failures or be unable to load the platform. The service has been partially recovering but remains unstable. We are actively working to identify the root cause and restore full stability as quickly as possible.
Load Management & Energy Management Portal Disruption
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue causing the Load Management Portal and Energy Management Portal to be unavailable. Our team has identified the root cause and a rollback is actively in progress. We apologize for the inconvenience and will provide further updates as we work to restore full functionality.
Payter transactions being rejected
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting payment transactions on select payment terminals. Some users may experience failed transactions when attempting to pay via card.
investigating
We are currently investigating this issue.
Charging Points Not Visible in Hub
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix was implemented, and we're monitoring the results.
identified
The root cause is believed to have been identified. We are working on pushing a fix.
investigating
We are aware of an issue where some operators are unable to view their charging points in the Monta Hub portal. Our team is actively investigating the cause. As a workaround, charging points are fully visible and accessible via the Beta Hub in the meantime.
