Monta Outage History
Uptime record, past incidents, and downtime history for Monta.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 66.7% | 15 | 5 |
| July 2026 | 80.6% | 31 | 6 |
| June 2026 | 66.7% | 30 | 10 |
| May 2026 | 93.3% | 15 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Help Center Phishing Attack
Started: Aug 12, 1:00 PM
investigating
We are aware of a phishing attack that may have affected customers who visited the Monta Help Center. This issue originates with our third-party help center provider, who has acknowledged the incident on their own status page at https://status.helpjuice.com/.
If you have visited the Monta Help Center recently, we strongly advise you to be vigilant: do not click any suspicious links you may have received, and verify that you have not submitted any personal or account credentials to an unrecog...
Aug 12, 1:00 PM
Increased Load Times and Elevated Failure Rate
Started: Aug 7, 6:08 AM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 7, 6:34 AM
investigating
We are currently experiencing increased load times and an elevated failure rate across our platform. Our team has identified the issue and is actively working to resolve it. We apologize for any inconvenience this may cause and will provide further updates as our investigation progresses.
Aug 7, 6:08 AM
Charge Point and Charge Session Data Unavailable in Monta Hub (Old)
Started: Aug 6, 5:07 PM
identified
We are currently investigating an issue where operators using the Old Monta Hub are unable to see their charge points and charge session data. Our team has identified the cause and is working on a fix.
We apologize for the inconvenience and will provide updates as we make progress.
Aug 6, 5:07 PM
Hub - Increased Error Rate
Started: Aug 4, 1:35 PM
investigating
We are currently investigating an increased error rate affecting the Monta Hub web portal. Some partners may experience issues loading or navigating certain pages. Our team is actively working to identify and resolve the issue.
Aug 4, 1:35 PM
Monta Hub - Service Disruption
Started: Aug 1, 4:32 PM
investigating
We are currently aware of an issue affecting the Monta Hub. Our engineering team is actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience and will provide further updates soon.
Aug 1, 4:32 PM
July 2026
Monta Control and Hub Beta - Intermittent Errors
Started: Jul 28, 9:36 AM
monitoring
We have identified the cause of the intermittent errors affecting Monta Control and Hub Beta and have actively implemented a fix. The issue has been resolved and we are now monitoring the platforms closely to ensure full stability is maintained. We apologize for any inconvenience this may have caused.
Jul 28, 9:50 AM
investigating
We are currently investigating intermittent errors affecting Monta Control and Hub Beta, where some users may experience failures or be unable to load the platform. The service has been partially recovering but remains unstable. We are actively working to identify the root cause and restore full stability as quickly as possible.
Jul 28, 9:36 AM
Load Management & Energy Management Portal Disruption
Started: Jul 21, 12:23 PM
identified
We are currently investigating an issue causing the Load Management Portal and Energy Management Portal to be unavailable. Our team has identified the root cause and a rollback is actively in progress. We apologize for the inconvenience and will provide further updates as we work to restore full functionality.
Jul 21, 12:23 PM
Payter transactions being rejected
Started: Jul 17, 11:40 AM
investigating
We are currently investigating an issue affecting payment transactions on select payment terminals. Some users may experience failed transactions when attempting to pay via card.
Jul 17, 11:40 AM
investigating
We are currently investigating this issue.
Jul 17, 11:40 AM
Charging Points Not Visible in Hub
Started: Jul 8, 6:53 AM
monitoring
A fix was implemented, and we're monitoring the results.
Jul 8, 8:01 AM
identified
The root cause is believed to have been identified. We are working on pushing a fix.
Jul 8, 7:32 AM
investigating
We are aware of an issue where some operators are unable to view their charging points in the Monta Hub portal. Our team is actively investigating the cause. As a workaround, charging points are fully visible and accessible via the Beta Hub in the meantime.
Jul 8, 6:53 AM
Degraded Charging Station Connectivity
Started: Jul 6, 2:34 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 6, 2:50 PM
investigating
We are currently investigating an issue affecting connectivity between charging stations and our platform. Some charge points may experience communication issues, which could impact charging sessions. We are actively working to resolve this and will provide updates as soon as possible.
Jul 6, 2:34 PM
Slow response time across App and Hub
Started: Jul 6, 8:08 AM
monitoring
The implemented fix seems to be working, and we are monitoring the queues.
Jul 6, 8:58 AM
identified
The issue has been identified, and we're implementing a fix.
Jul 6, 8:41 AM
investigating
We're currently experiencing slow response time across our customer facing platforms, which sometimes result in error 408s.
We're investigating.
Jul 6, 8:08 AM
Charge Points Not Searchable / Visible in Hub & App
Started: Jul 2, 1:27 PM
investigating
We have identified that the issue with charge points not appearing in search results or charge point lists is affecting the classic Hub and the app. Operators may find that charge points are missing from their lists or return no results when searched, despite being present in their portfolio. We can confirm that the new version of the Hub appears to be unaffected — operators with access to it may use it as a workaround in the meantime. Our team is actively investigating and we will share fu...
Jul 2, 1:33 PM
investigating
We are aware of an issue where charge points are not appearing in search results or charge point lists within the Hub and app. Operators may find that no charge points are returned when searching, despite them being present in their portfolio. We are actively investigating the cause and will provide updates as soon as possible. We apologize for the inconvenience.
Jul 2, 1:27 PM
June 2026
Service Disruption - Elevated Error Rates
Started: Jun 26, 1:29 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 26, 1:37 PM
investigating
We are currently experiencing elevated error rates and disruption across our platform. Our team has been alerted and is actively investigating the issue. We apologize for any inconvenience and will provide updates as we learn more.
Jun 26, 1:29 PM
Smart Charging - Issues with starting Smart Charge sessions
Started: Jun 23, 6:30 PM
monitoring
We have identified the root cause of the Smart Charging issue and applied mitigation measures. Smart Charging sessions are now starting successfully again, and we are actively monitoring to confirm full stability. Standard (Charge Now) and Scheduled Charging were not affected throughout this incident. We apologize for the disruption and will continue to keep you updated.
Jun 23, 6:44 PM
investigating
We are currently investigating an issue affecting Smart Charging sessions. Some customers may experience errors when attempting to start a Smart Charge. Standard (Charge Now) and Scheduled Charging are not affected and continue to work as expected. We apologize for the inconvenience and will provide further updates as our investigation progresses.
Jun 23, 6:30 PM
Service disruption affecting login and app functionality
Started: Jun 20, 8:24 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 20, 9:07 AM
investigating
We are currently experiencing a service disruption that is affecting the ability to log in and use the Monta app. Our team has identified the issue and is actively working to resolve it. We apologize for the inconvenience and will provide updates as soon as more information is available.
Jun 20, 8:24 AM
Issues with Monta AI
Started: Jun 11, 12:37 PM
investigating
We are currently investigating reports of issues with Monta AI functionality. Some users may experience errors when accessing AI features. Our team is actively working to identify and resolve the problem.
Jun 11, 12:37 PM
Elevated number of failed charges
Started: Jun 5, 8:10 AM
monitoring
We have deployed a fix for the RFID charging issue and are now monitoring the situation. Early results are positive, showing a significant reduction in failed charges. We continue to monitor closely to ensure the issue is fully resolved.
Jun 5, 8:50 AM
identified
We have identified that the charging failures are specifically affecting sessions started with RFID Charge Keys. Charging sessions initiated through the Monta Charge app or API are working normally and can be used as a workaround while we work on a fix. We are actively working to resolve the issue with RFID-initiated sessions.
Jun 5, 8:25 AM
investigating
We are currently investigating an elevated number of failed charging sessions reported by multiple operators. Some customers may experience difficulties starting charging sessions. Our team is actively working to identify and resolve the issue.
Jun 5, 8:10 AM
Monta Hub, Hub Beta, and Monta Control Outage
Started: Jun 3, 2:59 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 3, 3:13 PM
investigating
We are currently experiencing a brief network disruption that may affect connectivity and service availability for some users. Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
Thank you for your patience.
Jun 3, 3:13 PM
monitoring
Monta Hub, Hub Beta, and Monta Control Outage temporarily down.
Jun 3, 2:59 PM
Major Wireless Logic Outage
Started: Jun 2, 8:18 PM
identified
We are monitoring Wireless Logic status updates. As a Wireless Logic customer, refer to Wireless Logic status updates sent via email for more details and updates.
Jun 2, 8:18 PM
identified
We are monitoring Wireless Logic status updates. As a Wireless Logic customer, refer to Wireless Logic status updates sent via email for more details and updates.
Jun 2, 8:18 PM
May 2026
Can't download receipts from Monta Hub or Monta Charge
Started: May 18, 9:24 AM
investigating
It currently isn't possible to download receipts from Monta Hub or Monta Charge. It'll result in an error.
We're investigating the issue.
May 18, 9:24 AM
Issues with AI Assistant
Started: May 12, 7:39 AM
investigating
We are currently investigating issues with our AI Assistant feature that may be causing problems across our web platforms. Our team is working to identify and resolve the issue as quickly as possible.
May 12, 7:39 AM
Some users experiencing app login issues
Started: May 9, 8:46 AM
monitoring
Our engineering team has deployed fixes to address the server resource issues that were causing the app login problems. The service is now stable and users should be able to log in successfully. We are continuing to monitor the situation closely to ensure full recovery.
May 9, 9:31 AM
investigating
We are seeing an increase in reports from users experiencing login issues and app accessibility problems. Our team has identified that this is affecting a larger number of users than initially reported, and we are working urgently to resolve the issue. We will continue to provide updates as we make progress.
May 9, 8:52 AM
investigating
We are currently investigating reports from a small number of users who are unable to log into the Monta app. Some users are encountering errors or blank screens when trying to access the app. Our team is actively working to identify and resolve this issue.
May 9, 8:46 AM
April 2026
Delay in transactions from paid charges
Started: Apr 30, 2:31 PM
investigating
Transactions from paid charges might be delayed and we're investigating.
Apr 30, 2:31 PM
Error rate increase on platform
Started: Apr 29, 2:44 PM
investigating
We are seeing increased error rate against the platform, and are working hard on identifying the issue.
Apr 29, 2:44 PM
Login Issues for Danish Mobile Users
Started: Apr 10, 11:26 AM
monitoring
We've implemented a change, which means that danish numbers of Users will receive SMS messages from +4552513552 when they request login from phone number.
We're monitoring the situation.
Apr 23, 2:31 PM
identified
We have identified the root cause of the login issues affecting some users. The problem is related to SMS verification codes not being delivered due to carrier-level filtering on certain mobile networks. We are actively working with mobile carriers and our SMS providers to restore normal service.
Apr 10, 12:04 PM
investigating
We are investigating reports of login difficulties affecting some users in Denmark. The issue appears to be related to SMS verification codes not being delivered and is currently limited to users on the 3 Mobile network. Our team is working with the mobile carrier to resolve this issue as quickly as possible.
Apr 10, 11:26 AM
Missing customer support logs in Monta Control
Started: Apr 7, 7:53 AM
investigating
Since April 6, 21:10 CEST we have had problems with the database where the so called "customer support" logs in Monta Control are recorded.
We are working on restoring the functionality. The "workaround" is to look at the raw OCPP logs which are recorded seperatly and are therefore still available.
Apr 7, 7:53 AM
Issues with Scheduled Charging Feature
Started: Apr 1, 9:00 PM
investigating
We're currently investigating reports of validation errors when using the scheduled charging feature. Some users may experience difficulties scheduling charges and receive error messages. As a workaround, you can start your charging session immediately instead of scheduling it for later. We're working to resolve this issue and will provide updates as they become available.
Apr 1, 9:00 PM
March 2026
Connectivity Issues with Monta AI and Search Features
Started: Mar 30, 2:36 PM
investigating
We are currently experiencing connectivity issues affecting Monta AI and search functionality in Monta Hub. Our team is actively investigating the issue.
Mar 30, 2:36 PM