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Meltwater Media Intelligence Platform Outage History

Daily provider-status observations and published incident history for Meltwater Media Intelligence Platform.

Operational

Meltwater Media Intelligence Platform is operational. Verified . Official provider source.

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92.4% of 79 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 96.7% 30 1
September 2026 96.4% 28 1

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
Mobile app not working
major Observed active window 22h 7m

View incident details and source

Started:

Application
monitoring
Our Engineering team has resolved the issue. The mobile app is now functioning as expected. We will continue to monitor the status of the application. Thank you for your patience.
investigating
We are currently experiencing an issue with the mobile app. Users may encounter an error when opening the app, and some features may be unavailable on both Android and iOS devices. Our engineering team is actively working on resolving this issue. We will keep you updated and we thank you for your patience.
Explore Search Degradation
critical Observed active window 12h 26m

View incident details and source

Started:

Application Search Reports
monitoring
Our Engineering team has resolved the issue. Searches in Explore, as well as features that rely on search functionality, are now functioning as expected. We will continue to monitor the status of the application. Thank you for your patience.
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing an issue with Explore. Users may experience errors when loading searches, as well as when accessing features that rely on search functionality. Our Engineering team is aware of the issue and is actively investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.
October 2026
Engage - Media Upload issues
minor Observed active window 26h 14m

View incident details and source

Started:

Application Search Reports
monitoring
This issue has been resolved. Uploading images in Engage is now functioning as expected. We will continue to monitor the situation closely and provide updates accordingly. Thank you for your patience.
investigating
We are currently facing issues with uploading media in Engage. Users are currently unable to upload media in Engage Publish, Conversations, and Asset Library. Our Engineering team is aware and is actively working on the issue. We apologize for the inconvenience and will provide updates accordingly.
September 2026
Media Relations - Delayed Outreach
minor Observed active window 23h 36m

View incident details and source

Started:

Application Search Reports
monitoring
Our engineering team has resolved the issue impacting Outreach delivery. Outreach emails are now sending and analytics updating. We are monitoring the situation closely and will continue to provide updates accordingly.
investigating
We are currently experiencing an issue within Media Relations where there may be a delay in sending an Outreach email. Our Engineering team is aware of the issue and is actively investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.
August 2026
Explore Search Degradation
critical Observed active window 22h 8m

View incident details and source

Started:

Application Search Reports
monitoring
Our engineering team has resolved the issue affecting searches. Searches should now load as expected. We are now monitoring the situation closely and will continue to provide updates accordingly.
investigating
We are currently experiencing issues with loading searches on Explore. Features that rely on searches may also be affected. Our engineering team is actively investigating the root cause. We apologize for any inconvenience caused, and we will provide updates accordingly.
monitoring
Our engineering team has resolved the issue affecting searches. Searches should now load as expected. We are now monitoring the situation closely and will continue to provide updates accordingly.
investigating
We are currently experiencing issues with loading searches on Explore. Features that rely on searches may also be affected. Our engineering team is actively investigating the root cause. We apologize for any inconvenience caused, and we will provide updates accordingly.
Explore+ API Degradation
critical Observed active window 28h 37m

View incident details and source

Started:

Application Search Reports
monitoring
Our engineering team has resolved the issue affecting Explore+ searches (Optimized Searches). Users should no longer experience delays in receiving the latest documents. We are now monitoring the situation closely and will continue to provide updates accordingly.
investigating
We are currently experiencing an issue with delayed content indexation affecting the Meltwater API for Explore+ Search (Optimized Searches). Users may experience delays in receiving the latest documents via the API. Our Engineering team is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.
Explore+ Degradation
critical Observed active window 28h 37m

View incident details and source

Started:

Application Search Reports
monitoring
Our engineering team has resolved the issue affecting Explore+ searches (Optimized Searches). Users should no longer experience delays in receiving the latest documents. We are now monitoring the situation closely and will continue to provide updates accordingly.
investigating
We are currently experiencing an issue with delayed content indexation in Explore+ Searches (Optimized Searches). Users may experience delays in receiving the latest documents in their search results. Our Engineering team is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.
Search Degradation
critical Observed active window 22h 23m

View incident details and source

Started:

Application Search Reports
monitoring
Our engineering team has resolved the issue affecting searches. Searches should now load as expected, and users should no longer experience errors when running searches. We are now monitoring the situation closely and will continue to provide updates accordingly.
investigating
We are currently experiencing an issue with searches. Users may experience errors when running searches, or searches may fail to load. Features that rely on searches may also be affected. Our Engineering team is aware of the issue and is actively investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.

Legacy Incident Archive

21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

March 2026
GenAI Lens Degradation
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has resolved the underlying issue affecting Gen AI Lens. Users should be able to load all the Insights.We will continue to monitor and provide updates accordingly. Thank you for your patience.
identified
Our Engineering team has identified the issue with GenAI Lens in Monitor. Currently partial data is available. We continue to monitor the progress and will provide updates accordingly. Thank you for your patience.
investigating
We are currently experiencing an issue with GenAI Lens in Monitor. Users will see error when trying to load insights on the page. Our Engineering team is aware of the issue and is actively working to resolve it. We apologize for the inconvenience and thank you for your patience.
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