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Meltwater Media Intelligence Platform Outage History

Uptime record, past incidents, and downtime history for Meltwater Media Intelligence Platform.

Checking current status...
64.8% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 60% 15 6
July 2026 67.7% 31 10
June 2026 60% 30 12
May 2026 73.3% 15 4

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Analyze dashboards and Explore+ searches are not accessible
minor

Started: Aug 5, 1:54 PM

monitoring
Our engineering team has identified and resolved this issue. Users should now be able to access Analyze dashboards and Explore+ Searches (Optimized Searches) via Workspaces.
Aug 5, 4:43 PM
investigating
We are experiencing an issue where users may not be able to access Analyze dashboards and Explore+ Searches(Optimized Searches) via Workspaces. Our Engineering team is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.
Aug 5, 1:54 PM
July 2026
Explore+ Degradation
minor

Started: Jul 31, 8:17 AM

monitoring
The issue that caused data delays in Explore+ Search (Optimized Search) has now been fully resolved. Our Engineering team has processed the backlog, and the platform is functioning as expected.
Aug 2, 10:51 AM
investigating
Our engineering team is actively working to resolve this issue. Explore+ Search (Optimized Search) functionality has now been restored on the platform. Search results currently include data up to 31 July, 4:00 PM UTC. We will continue to provide updates accordingly. Thank you for your patience and understanding.
Aug 1, 12:29 PM
investigating
Our engineering team is actively working to resolve this issue. Partial Explore+ Search (Optimized Search) functionality has now been restored on the platform. Search results currently include data up to 30 July, 2:00 AM UTC. We will continue to provide updates accordingly. Thank you for your patience and understanding.
Jul 31, 11:50 AM
investigating
We are currently experiencing issues with Explore+ Searches(Optimized searches). Users may encounter errors when running searches or retrieving past data. Services that rely on search functionality such as Analyze dashboards may also be affected. Our engineering team is actively investigating the issue. We apologize for the inconvenience and appreciate your patience.
Jul 31, 8:17 AM
Editorial Content Degradation
major

Started: Jul 28, 6:55 AM

monitoring
Our Engineering team has identified and resolved the issue affecting the retrieval of the latest Editorial Content. Users should now be able to access search results as expected across Monitor, Newsletters, Analyze, and Reports. The team will continue to closely monitor the situation to ensure continued stability. Thank you for your patience.
Jul 28, 12:17 PM
investigating
We are currently experiencing an issue retrieving the latest Editorial Content. Users may experience missing or delayed search results, which may impact Monitor, Newsletters, Analyze, and Reports. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.
Jul 28, 6:55 AM
Australian Broadcast Content Outage
critical

Started: Jul 6, 2:01 AM

monitoring
Our third-party provider has resolved the issue affecting broadcast data for Australia, and data is now flowing back into the platform. Some customers may still experience delays with certain content while we complete the backfill process. Thank you for your patience.
Jul 6, 12:27 PM
investigating
We are currently experiencing issues retrieving the latest broadcast content for Australia. Engineering is aware of the issue and is currently investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.
Jul 6, 2:01 AM
June 2026
Editorial Content Outage
critical

Started: Jun 30, 11:55 PM

monitoring
Our Engineering team has resolved this issue and Editorial Content is now up to date. We will continue to monitor the situation closely and provide updates accordingly. We apologize for any inconvenience and appreciate your patience.
Jul 1, 5:50 AM
investigating
We are currently experiencing a delay with Editorial Content. Users may observe missing or delayed content in their searches. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.
Jun 30, 11:55 PM
X/Twitter Data Degradation
minor

Started: Jun 29, 1:44 PM

monitoring
X/Twitter content is flowing into the platform as expected. We will continue to monitor the application and provide updates accordingly. Thank you for your patience.
Jun 30, 7:46 AM
investigating
We are currently experiencing an issue with X/Twitter data. Users may see a delay getting the latest X/Twitter data in searches. Our Engineering team is aware of the issue and is actively working to resolve it. We will share updates as they become available. We apologize for the inconvenience and thank you for your patience.
Jun 29, 1:44 PM
X/Twitter Data Degradation
minor

Started: Jun 24, 3:49 PM

monitoring
X/Twitter content is flowing into the platform as expected. We will continue to monitor the application and provide updates accordingly. Thank you for your patience.
Jun 25, 7:57 AM
investigating
We are currently experiencing an issue with X/Twitter data. Users may see a delay getting the latest X/Twitter data in searches. Our Engineering team is aware of the issue and is actively working to resolve it. We will share updates as they become available. We apologize for the inconvenience and thank you for your patience.
Jun 24, 3:49 PM
Platform Degradation
critical

Started: Jun 17, 12:51 PM

monitoring
Our Engineering team has identified and resolved the root cause affecting this issue. Users should now be able to access all components. The team will continue to closely monitor the situation. Thank you for your patience.
Jun 17, 1:38 PM
investigating
We are currently experiencing an issue where certain components will be unavailable for users. Our engineering team is actively investigating the issue. We apologize for the inconvenience and appreciate your patience.
Jun 17, 12:51 PM
Kinetiq Content Degradation
minor

Started: Jun 15, 5:46 AM

monitoring
This issue has been resolved now. TV, Radio, Podcasts, and Promotional/Ad content from Kinetiq is flowing in as expected. We will continue to monitor and provide updates accordingly.
Jun 15, 11:09 AM
investigating
We are currently experiencing an issue with receiving the latest Kinetiq content from our provider. This may result in delays or no data for TV, Radio, Podcasts, and Promotional/Ad content. Our Engineering team has already contacted our vendor to address this issue, and we are actively working with them to resolve it. We apologize for any inconvenience this may cause and will provide updates as they become available.
Jun 15, 5:46 AM
Meta Incident Report
minor

Started: Jun 12, 2:31 PM

investigating
Our third-party provider, Meta, has resolved the issue impacting their Facebook and Instagram APIs. Components of the Meltwater platform affected by this outage are now functioning as expected. We'll continue to monitor and provide updates accordingly.
Jun 12, 4:33 PM
investigating
Our third-party provider Meta is reporting widespread outages impacting their Facebook and Instagram APIs. As a result, this may affect multiple components of the Meltwater platform including: Engage, Explore, Measure, and other areas. We'll continue to monitor and provide updates accordingly.
Jun 12, 2:31 PM
Content Ingestion Delay
major

Started: Jun 11, 10:45 AM

monitoring
Our Engineering team has resolved the issue and has processed the backlog. We will continue to monitor and provide updates accordingly. Thank you for your patience.
Jun 12, 4:00 AM
investigating
We are currently experiencing a delay with Content Ingestion. Users may observe missing or delayed content in their searches. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.
Jun 11, 10:45 AM
Export Degradation
major

Started: Jun 10, 7:33 AM

monitoring
Our Engineering team has identified and resolved the root cause of the export failure. Users should now be able to use the export functionality as expected. The team will continue to closely monitor the situation. Thank you for your patience.
Jun 10, 8:52 AM
investigating
We are currently experiencing issues with the export functionality in our application. Users may experience failures when attempting to export data from the application. Our Engineering team is aware of this issue and is actively investigating. We apologize for any inconvenience caused by this issue and will provide updates accordingly.
Jun 10, 7:33 AM
May 2026
Users unable to login to Meltwater application
critical

Started: May 25, 12:42 AM

monitoring
The Meltwater application continues to function as expected. We are closely monitoring and will continue to keep you updated on this status.
May 25, 11:18 PM
investigating
We are currently experiencing an issue where some users are unable to login to Meltwater application. Our Engineering team is aware of this issue and currently working on a fix.  We apologize for any inconvenience caused and we will provide updates accordingly.
May 25, 12:42 AM
Delay in Editorial Content
minor

Started: May 13, 6:26 AM

monitoring
Our Engineering team has resolved the issue and has processed the backlog. We will continue to monitor and provide updates accordingly. Thank you for your patience.
May 13, 5:52 PM
identified
Our Engineering team has implemented a fix and resolved the underlying issue. We are currently processing the backlog of content. We will continue to monitor the platform and keep you updated. We thank you for your patience.
May 13, 9:40 AM
investigating
We are currently experiencing a delay with Editorial Content. Users may observe missing or delayed content in their searches. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.
May 13, 6:26 AM
April 2026
Content Delay
minor

Started: Apr 20, 12:27 PM

monitoring
Our Engineering team has resolved the issue regarding the delay of Editorial and Social Content and are actively processing the backlog. We will continue to monitor and provide updates accordingly. Thank you for your patience.
Apr 20, 6:34 PM
investigating
We are currently experiencing a delay with Editorial and Social Content. Users may observe missing or delayed content in their searches. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.
Apr 20, 12:27 PM
X/Twitter and Reddit data degradation
minor

Started: Apr 13, 1:38 PM

monitoring
Our engineering team has resolved the issue affecting X/Twitter and Reddit data. The content is now flowing into searches without any delay. We will continue to monitor and provide updates accordingly. Thank you for your patience.
Apr 14, 3:56 AM
identified
The issue affecting X/Twitter and Reddit data has been resolved. Content is now flowing into searches without delay, and our Engineering team will continue to monitor system status closely. Thank you for your patience.
Apr 13, 4:30 PM
investigating
We are currently experiencing an issue with  X/Twitter & Reddit data. Users may see a delay getting the latest X/Twitter and Reddit data in searches. Our Engineering team is aware of the issue and is actively working to resolve it. We will share updates as they become available. We apologize for the inconvenience and thank you for your patience.
Apr 13, 1:38 PM
Meltwater Engage Publish Issue
minor

Started: Apr 2, 3:22 PM

monitoring
Our Engineering team has resolved the issue impacting Instagram posts in Engage Publish. Users should now be able to publish successfully. We will continue to monitor and provide updates accordingly. Thank you for your patience.
Apr 2, 8:01 PM
investigating
We are currently experiencing an issue in Engage Publish. Users may experience failures while publishing Instagram posts. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.
Apr 2, 3:22 PM
March 2026
GenAI Lens Degradation
minor

Started: Mar 26, 4:07 PM

monitoring
Our Engineering team has resolved the underlying issue affecting Gen AI Lens. Users should be able to load all the Insights.We will continue to monitor and provide updates accordingly. Thank you for your patience.
Mar 27, 11:22 AM
identified
Our Engineering team has identified the issue with GenAI Lens in Monitor. Currently partial data is available. We continue to monitor the progress and will provide updates accordingly. Thank you for your patience.
Mar 26, 7:46 PM
investigating
We are currently experiencing an issue with GenAI Lens in Monitor. Users will see error when trying to load insights on the page. Our Engineering team is aware of the issue and is actively working to resolve it. We apologize for the inconvenience and thank you for your patience.
Mar 26, 4:07 PM
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