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65.4%of 52 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.9%
26
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Hospitality K-Series payment processing has recovered after some local devices reported an “Unable to access payment method” error. We are monitoring the service.
investigating
We are continuing to investigate this issue.
investigating
Hospitality K-Series payment processing experienced degradation, with some local devices reporting an “Unable to access payment method” error.
We have received reports of degraded performance within NuORDER Brand portals. Our Engineering team are currently investigating the problem and updates will be provided on this page when available. We apologize for the inconvenience caused in the meantime
Lightspeed Payments (K-Series): Some CA merchants are unable to process AMEX payments
We have received reports that some CA merchants have been unable to process AMEX transactions since 4 September 2026 due to the payment method being disabled in error. Our team is actively investigating the issue, and we will provide further updates as soon as possible.
We are aware of an issue where on-account payment information is not updating as expected.
Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
investigating
We are aware of an issue where on-account payment information is not updating as expected.
Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
Restaurant O-Series: API intermittently failing requests
Our team is investigating an issue where Integration Partners are unable to contact the Lightspeed O-Series API intermittently, resulting in online ordering delays starting at approximately 11:10AM AEST.
We identified the root cause, and deployed a fix. If you still observe this behaviour make sure to refresh your browser to ensure you get the latest updated code.
investigating
We are currently investigating an issue where a sale can be completed when there is still outstanding balance after split payments.
Lightspeed Restaurant (O-Series): Some older network printers not printing on iOS POS 3.16.0
We are aware that some venues have reported printing problems after the Lightspeed Restaurant iOS POS
app updated to version 3.16.0. Two separate situations are involved, and they look different on screen.
<b>Bluetooth printers</b>
Where one Bluetooth printer is set up to print more than one docket, for example a coffee docket and a kitchen docket, the first docket prints and a second may show a "printer busy" message instead of printing.
We can correct this remotely. No app update, no change to your printer setup and no action from you is required.
<b>Certain older network printers</b>
A small number of venues have reported a network receipt or kitchen printer that has stopped printing altogether. Other printers at the same venue may continue to print normally.
Support can restore printing for these venues, also with no change to your printer setup.
<b>In both cases</b>
Taking orders and processing payments continue to work normally, and no sales data is lost. We recognise that a docket not printing still disrupts service, and restoring these venues is our priority.
<b>What we are doing</b>
We are contacting venues we believe may be affected and applying the remote correction where it applies. Our engineering team is investigating both situations and working on a permanent fix for a future release.
<b>If printing is not working at your venue</b>
Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore.
You can check your app version and Device Support ID in the iPad's Settings, under Apps → Restaurant
Legacy Incident Archive
57 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
Bancontact experiencing high refusal rate.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.
Intermittent distruption to service
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A few of our services were affected for a short duration, and now they are back up.
We are currently monitoring the situation
Lightspeed Restaurant O-Series - Service Disruption - Order Events Not Displaying on Bump Screens
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. We are currently monitoring to ensure stability and full resolution.
Thank you for your patience, and we will provide a final update once monitoring is complete.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our team is actively working on implementing a fix.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue where some order events are not appearing on bump screens as expected.
Our team has identified the cause and is actively working on a fix. Testing is underway to ensure the issue is fully resolved before deployment.
We understand the impact this may have on your operations and are prioritizing a resolution. We will provide further updates as soon as more information becomes available.
Thank you for your patience.
Restaurant O-Series: Manual POS Sync failed with "Unable to download orders"
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed and we are monitoring results
investigating
We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders".
However orders themselves appear to be getting updated as expected.
Our team have found the cause for this error message and are currently working on a fix.
C-Series Backoffice Empty Pages.
Source not attested
Last archived state: resolved
View archived record details
monitoring
NOAM: Backoffice Search and filtering is fully operational.
EMEA:
Search functionality has been restored for most areas of your account. Starting March 18th at 5:00 PM CET (12:00 PM EDT), full search functionality and faster Backoffice load speeds will also return for all Orders, Invoices, and Shipments created since January 1, 2025.
Search results for records from before 2025 will reappear gradually as our system finishes updating.
monitoring
We are monitoring the back office search issues: All back-office data is visible. No data was lost, and storefronts remain unaffected. We are working to fix the search functionality in the bottom-left menu. All other search functionalities are fully resolved for NOAM. For EMEA, data is being served via a fallback search; while all records are accessible, merchants may experience limited search (and filter) functionality or slower results until fully resolved.
monitoring
the data is now back in the back office for both NOAM and EU.
investigating
"We are currently investigating this issue."
C-Series Backoffice Empty Pages
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
C-Series backoffice pages are currently empty for both NOAM and EU shops. We are currently investigating this issue.
investigating
We are currently investigating this issue.
Lightspeed Retail Payment Processing Errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
Our team has identified and resolved an issue with Lightspeed Retail payments that may have cause intermittent errors when processing payments. We are now monitoring to ensure payments are fully operational.
