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0%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Datto Endpoint Backup for PC - Backup and Restore - Service Disruption for Customers Hosted on Cloud Siris 299242
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Endpoint Backup for PC users hosted on Cloud Siris 299242 may experience degraded backup and recovery performance..
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Networking - Secure Edge Data Usage Reporting Issue
We're aware of an issue preventing Secure Edge administrators from viewing recent usage information within Datto Network Manager. We've identified the root cause of the issue. Queued data has resumed processing and we're expecting metrics to become available again within a few hours. We will update this post as we continue to monitor and work through the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for Exchange services on pod 'aue1-saas-p0'
Following additional changes deployed by our R&D team, we are seeing continued improvement in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'.
Our team is closely monitoring the environment as backup processing and success rates continue to recover.
identified
Following the recent changes deployed by our R&D team, we are seeing improvements in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'. Our team remains actively engaged and continues to work on further improvements while closely monitoring the environment.
identified
We are continuing to work on a fix for this issue.
identified
Our R&D team has identified the issue and have started deploying changes to mitigate the Exchange backup performance issues for customers hosted on pod 'aue1-saas-p0'
investigating
We are aware of a problem where some customers hosted on pod 'aue1-saas-p0' are currently experiencing degraded backup performance for Exchange services.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR - Cloud Recovery - Cloud Operations Service Impact
A fix has been implemented and we are monitoring the results.
identified
The majority of BCDR servers have been successfully restored and are operating normally. A limited number of servers remain under remediation, and Engineering teams are actively working to complete recovery efforts and return all impacted systems to full operational status.
identified
The remediation has been identified and is currently being deployed to the affected nodes in a phased rollout to ensure a controlled and efficient resolution.
identified
We are continuing to work on a fix for this issue.
identified
The Kaseya Systems Engineering Team identified the issue and they are working on resolving the problem.
investigating
The Kaseya Systems Engineering Team is continuing to investigate the issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Cloud Operations are hindered for some of our Datto BCDR partners.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Error 500 in Datto Partner Portal for Backup & RMM Products.
We are continuing to monitor for any further issues.
monitoring
We are pleased to inform you that the recent service incident experienced by our BCDR AND DRMM partners where users experienced difficulties logging into the Datto Partner Portal has now been successfully resolved. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time.
Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate...
investigating
We are aware of an issue where customers are encountering 500 errors while accessing Backup & RMM products within the Datto Partner Portal (DPP).
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Intuit has reported that API functionality has returned, and calls should be completing as expected. Our internal teams have confirmed that syncs are running now running as expected.
We advise Partners to compare data between ConnectBooster, and QuickBooks Online to ensure the data is up to date, and if not, to set their sync date back to 9/1/2026 - 1pm which was prior to the outage being reported by Intuit and allow for an accounting package sync to take place.
Thank you,
monitoring
Intuit has updated their status page stating that this is a Major Outage within the Intuit system. They are still investigating the issue. This is currently affecting API calls resulting in sync failures causing delays in data syncing to and from QBO and ConnectBooster.
Our team is continuing to monitor the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/
At this time, a valid workaround is not available, and we recommend that you subsc...
monitoring
A recent degradation with Intuit's QuickBooks Online has been reported by Intuit. This is currently affecting API calls which may result in sync failures causing delays in data syncing to and from QBO and ConnectBooster. Our team is currently monitoring the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/
At this time, a valid workaround is not available, and we recommend that you subscribe to Intuit's Status Page for immediate updates. O...
Datto SaaS Protection - SaaS Protection Status Page Is Not Loading Details
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where the Datto SaaS Protection Status Page is not loading details for some of our users.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DattoRMM - Vidal - Users are unable to access the platform.
The Kaseya Engineering Team has issued a fix. Service has been restored, and we are monitoring the environment to ensure continued stability.
investigating
We are aware of a problem where users are unable to access the Vidal platform
The Kaseya Engineering Team is actively investigating and we will provide updates as more information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
August 2026
Datto Workplace - US Region - Intermittent Service Connectivity Issues
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Workplace users in the U.S. region hosted on Cells 1, 6, and 15 may experience intermittent service connectivity disruptions, resulting in degraded access to Workplace services.
The Kaseya Engineering Team is investigating this issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-...
We are experiencing service disruption on EU - VSA114 Server, which may impact administrators ability to manage endpoints.
We are aware of the issue, and our team is actively working to resolve the same.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Germany Data Center Infrastructure - Service Performance Degradation Impacting Offsite Capabilities.
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of a problem where customers in the Germany region using Datto BCDR, Datto SaaS Protection, and Datto Endpoint Backup are currently experiencing service degradation affecting offsite performance and related operations.
The Kaseya Engineering Team has identified the issue and is working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya...
Datto SaaS Protection - Backup and Restore issues affecting customers in multiple regions
Backup success rates have returned to normal levels and restoration functions have resumed.
Our R&D team is continuing to monitor.
identified
Our R&D team has begun deploying changes to the affected regions to address the issue.
identified
Our R&D team is actively preparing to deploy changes to address the issue.
identified
We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore failures. Export services are not affected.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status...
Backups continue to process normally for customers hosted on node 'isw1-bfyii-1131' and our R&D team is monitoring for any other issues.
identified
The Engineering team has performed the necessary steps to resolve the issue, and are observing that related errors have stopped and backup metrics are improving as the service is recovering.
identified
We are aware of a problem where backups are not successful for customers hosted on isw1-bfyii-1131
The Kaseya Engineering Team is currently responding to the issue, and we will provide updates on this thread as information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
At this time, jobs and activity logs remain stable, and no further issues have been observed however we will continue to monitor the environment overnight.
monitoring
A fix has been implemented for the Jobs and Activity Log on the Vidal platform and we are monitoring the results.
identified
Scheduled and Quick Job functionality is restored, and the Engineering team is continuing to work on resolving the problem causing issues with the Activity Log loading in accounts.
identified
The Engineering team is currently investigating and resolving issues flagged by internal alerting that led to the Activity Log loading and Job execution issues resurfacing.
Thank you for your patience!
monitoring
A fix has been implemented for the Activity Log on the Vidal platform. The service has recovered and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified an issue with the Activity Log failing to load.
The Kaseya R&D team are working on a fix for the issue.
monitoring
The Job queue has been cleared and Activity Logs continue to load as expected. We are continuing to monitor for any further issues.
monitoring
A fix has been implemented for Activity Logs and they should be loading as expected.
A fix has also been implemented for Jobs not running, but delays are still expected as the platform works through all queued jobs. We will continue to monitor this queue and resolve this status page once it has cleared.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem on Datto RMM's Vidal Platform where Jobs are not running and the Activity log can be slow to load.
The Kaseya Engineering Team are investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
[Kaseya Store] - [Kaseya Store] - [Kaseya Store inaccessible]
criticalSource not attested
Last archived state: resolved
View archived record details
Kaseya Store
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where the Kaseya Store is not accessible.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto RMM - Merlot (EMEA) - Job Service Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are currently monitoring the results.
investigating
We are aware of an issue affecting the Merlot platform where Quick Jobs and Scheduled Jobs are failing to run.
The Kaseya Engineering Team is actively investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Workplace - Degraded Performance in US Regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are investigating reports of slow loading times affecting Workplace, the web portal, and agent connectivity for partners hosted in our US regions. A small number of users may also see intermittent connection errors when opening a project or folder.
Our engineering team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Inky Dashboard partial outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
A database issue is causing a partial outage on the US Inky dashboard. Email processing is unaffected but settings will not be able to be changed while we correct the issue. The issue has been identified and a fix is being implemented.
DattoRMM - Vidal - ConnectWise Integration is inaccessible
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are no longer seeing errors related to the ConnectWise Integration. We are continuing to monitor the services at this time.
investigating
We are aware of a problem where the ConnectWise integration is returning an error on our Vidal platform. Users may see errors while viewing the integration page and ticketing can be affected.
The Kaseya Engineering Team is currently Investigating this issue
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS protection - Backups currently paused des1-bfyii-1127
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The Kaseya R&D Team has implemented a fix to alleviate backups for customers hosted on the node des1-bfyii-1127.
Backups success rates will be monitored for improvement
identified
We are aware of a problem where SaaS Protection customers hosted on node ‘des1-bfyii-1127' are experiencing degraded backup performance for some services.
The Kaseya R&D Team has identified the issue and are working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
