Datto BCDR - Cloud Recovery - Cloud Operations Service Impact
View the provider incident record →Current answer
Kaseya Inc experienced a major incident: Datto BCDR - Cloud Recovery - Cloud Operations Service Impact. ServiceAlert observed recovery on Sep 8, 2026.
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Incident Lifecycle
Affected Components
Off-Site Recovery
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 4, 2026 at 6:44 PM UTC
Identified
The majority of BCDR servers have been successfully restored and are operating normally. A limited number of servers remain under remediation, and Engineering teams are actively working to complete recovery efforts and return all impacted systems to full operational status.
Sep 4, 2026 at 2:19 PM UTC
Identified
The remediation has been identified and is currently being deployed to the affected nodes in a phased rollout to ensure a controlled and efficient resolution.
Sep 3, 2026 at 2:51 PM UTC
Identified
We are continuing to work on a fix for this issue.
Sep 3, 2026 at 2:42 PM UTC
Identified
The Kaseya Systems Engineering Team identified the issue and they are working on resolving the problem.
Sep 2, 2026 at 1:10 PM UTC
Investigating
The Kaseya Systems Engineering Team is continuing to investigate the issue.
Sep 2, 2026 at 12:32 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 2, 2026 at 11:27 AM UTC
Investigating
We are aware of a problem where Cloud Operations are hindered for some of our Datto BCDR partners.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 2, 2026 at 10:10 AM UTC
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