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0%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Spanning - Canada and Asia-Pacific Regions - CA/AP-based Spanning Customers Unable To Login
Following the identification of issues affecting customer account access in the Canada and Asia-Pacific regions, further investigation determined that customers in the US region were also impacted.
A fix has been deployed, and full access to Spanning accounts has been restored across all affected regions.
Our R&D team is monitoring for any other issues.
investigating
We are aware of a problem where Spanning customers hosted in the Canada and Asia-Pacific regions are currently unable to login to their accounts.
The Kaseya Engineering Team is currently investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Workplace - US Region - US-based users are currently unable to authenticate to US-hosted cells
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
We are aware of a problem where Datto Secure Edge (SASE) administrators are currently unable to create or edit Fabric Tunnels within Network Manager.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - SaaS Protection Status Page in Datto Partner Portal Not Loading Customer Details
We are continuing to monitor for any further issues.
monitoring
Our R&D team has identified the issue and have deployed configuration changes to allow the SaaS Protection Status Page within the Datto Partner Portal to load customer details again as well as restore customer account access for all affected partners. The team is closely monitoring the results of the changes made.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Datto SaaS Protection Partners are unable to access their customer accounts due to the SaaS Protection Status Page within the Datto Partner Portal not loading customer details.
The Kaseya Engineering Team is actively investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask PSA - Inbound Email Processing - Inbound emails are not being processed and related items are not being created
The system is currently working through items that queued up during this issue, therefore incoming email processing may still be delayed.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where the inbound email parser is not creating items in the target Autotask PSA database on the DE1 and EU1 zones.
The Kaseya Engineering Team is working on resolving the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya R&D Team responded to alerts related to the eu.rocketcyber.com site.
The incident lasted for about 30 minutes during which Rocketcyber customers hosted in the EU region were not able to access the product.
The issue is now resolved, and we are currently monitoring the health of the service.
[VSA9] - [PHILKAS01] - Intermittent Service Disruption
We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints.
We are aware of the issue, and our team is actively working to resolve the same.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints.
We are aware of the issue, and our team is actively working to resolve the same.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto BCDR users paired to Server5465 can experience degraded offsite performance.
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto BCDR users paired to Server2214 can experience degraded offsite performance.
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask - UK01 and UK02 Zones - Emails not being sent or received
We are aware of a problem where users on UK01 and UK02 who use Outlook as their email service are not having their Emails be sent and received.
The Kaseya Engineering Team have identified the issue and are working with Microsoft to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Germany Data Center Infrastructure - Service Performance Degradation Impacting Offsite Capabilities.
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of a problem where customers in the Germany region using Datto BCDR, Datto SaaS Protection, and Datto Endpoint Backup are currently experiencing service degradation affecting offsite performance and related operations.
The Kaseya Engineering Team has identified the issue and is working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya...
Datto SaaS Protection - Backup and Restore issues affecting customers in multiple regions
Backup success rates have returned to normal levels and restoration functions have resumed.
Our R&D team is continuing to monitor.
identified
Our R&D team has begun deploying changes to the affected regions to address the issue.
identified
Our R&D team is actively preparing to deploy changes to address the issue.
identified
We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore failures. Export services are not affected.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status...
Backups continue to process normally for customers hosted on node 'isw1-bfyii-1131' and our R&D team is monitoring for any other issues.
identified
The Engineering team has performed the necessary steps to resolve the issue, and are observing that related errors have stopped and backup metrics are improving as the service is recovering.
identified
We are aware of a problem where backups are not successful for customers hosted on isw1-bfyii-1131
The Kaseya Engineering Team is currently responding to the issue, and we will provide updates on this thread as information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
At this time, jobs and activity logs remain stable, and no further issues have been observed however we will continue to monitor the environment overnight.
monitoring
A fix has been implemented for the Jobs and Activity Log on the Vidal platform and we are monitoring the results.
identified
Scheduled and Quick Job functionality is restored, and the Engineering team is continuing to work on resolving the problem causing issues with the Activity Log loading in accounts.
identified
The Engineering team is currently investigating and resolving issues flagged by internal alerting that led to the Activity Log loading and Job execution issues resurfacing.
Thank you for your patience!
monitoring
A fix has been implemented for the Activity Log on the Vidal platform. The service has recovered and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified an issue with the Activity Log failing to load.
The Kaseya R&D team are working on a fix for the issue.
monitoring
The Job queue has been cleared and Activity Logs continue to load as expected. We are continuing to monitor for any further issues.
monitoring
A fix has been implemented for Activity Logs and they should be loading as expected.
A fix has also been implemented for Jobs not running, but delays are still expected as the platform works through all queued jobs. We will continue to monitor this queue and resolve this status page once it has cleared.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem on Datto RMM's Vidal Platform where Jobs are not running and the Activity log can be slow to load.
The Kaseya Engineering Team are investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
[Kaseya Store] - [Kaseya Store] - [Kaseya Store inaccessible]
criticalSource not attested
Last archived state: resolved
View archived record details
Kaseya Store
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where the Kaseya Store is not accessible.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto RMM - Merlot (EMEA) - Job Service Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are currently monitoring the results.
investigating
We are aware of an issue affecting the Merlot platform where Quick Jobs and Scheduled Jobs are failing to run.
The Kaseya Engineering Team is actively investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Workplace - Degraded Performance in US Regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are investigating reports of slow loading times affecting Workplace, the web portal, and agent connectivity for partners hosted in our US regions. A small number of users may also see intermittent connection errors when opening a project or folder.
Our engineering team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Inky Dashboard partial outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
A database issue is causing a partial outage on the US Inky dashboard. Email processing is unaffected but settings will not be able to be changed while we correct the issue. The issue has been identified and a fix is being implemented.
DattoRMM - Vidal - ConnectWise Integration is inaccessible
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are no longer seeing errors related to the ConnectWise Integration. We are continuing to monitor the services at this time.
investigating
We are aware of a problem where the ConnectWise integration is returning an error on our Vidal platform. Users may see errors while viewing the integration page and ticketing can be affected.
The Kaseya Engineering Team is currently Investigating this issue
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS protection - Backups currently paused des1-bfyii-1127
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The Kaseya R&D Team has implemented a fix to alleviate backups for customers hosted on the node des1-bfyii-1127.
Backups success rates will be monitored for improvement
identified
We are aware of a problem where SaaS Protection customers hosted on node ‘des1-bfyii-1127' are experiencing degraded backup performance for some services.
The Kaseya R&D Team has identified the issue and are working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
