DattoRMM - Vidal - Users are unable to access the platform.
View the provider incident record →Current answer
Kaseya Inc experienced a critical incident: DattoRMM - Vidal - Users are unable to access the platform.. ServiceAlert observed recovery on Sep 1, 2026.
Looking for an update now? Check the current status, or follow Kaseya Inc for future changes.
Incident Lifecycle
Affected Components
Vidal (US East)
Incident Timeline
Monitoring
The Kaseya Engineering Team has issued a fix. Service has been restored, and we are monitoring the environment to ensure continued stability.
Sep 1, 2026 at 12:35 PM UTC
Investigating
We are aware of a problem where users are unable to access the Vidal platform
The Kaseya Engineering Team is actively investigating and we will provide updates as more information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team is actively investigating and we will provide updates as more information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 1, 2026 at 11:37 AM UTC
Was your business affected by this Kaseya Inc outage?
Follow Kaseya Inc and route available status alerts to email or a team channel.