Daily provider-status observations and published incident history for Kaseya Inc.
Unknown
Current status for Kaseya Inc cannot be verified right now. Verified .
Official provider source.
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0%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Datto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of Devices
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where a subset of Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions.
The Kaseya Engineering Team is investigating
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Autotask PSA - Multiple Zones - Outgoing Email Delays
Limited ReleaseAmerica EastAmerica East 2America East 3America WestAmerica West 2America West 3Australia / New ZealandAustralia / New Zealand 2Spanish (Español)
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where emails sent from Autotask PSA are delayed.
The Kaseya Engineering Team has identified the issue and are working on a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
October 2026
Datto BCDR - UK Region - Offsite Synchronization Performance Degradation
We are aware of a problem where Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations.
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'
Our R&D team has identified the issue and a fix has been implemented. All customers hosted on node 'aue1-bfyii-1533' are accessible again accounts are functioning normally.
We are monitoring for any other issues.
investigating
We are aware of a problem where Datto SaaS Protection customers hosted on 'aue1-bfyii-1533' are experiencing a disruption to SaaS Protection services and may receive a '500 Internal Server Error' when attempting to access their accounts.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2'
Our R&D team has implemented changes to address the issue and backup success rate metrics for customers hosted on pod 'aue2-saas-p2' have returned to normal levels.
We are monitoring for any other issues.
identified
We are aware of a problem where customers hosted on pod 'aue2-saas-p2' are experiencing backup performance degradation affecting M365 and Google Workspace services.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR (Business Continuity and Disaster Recovery) - Node: use1-dtc-server-118 is inaccessible - Preventing access to Backups/ Screenshots/ Restores.
We are aware of a problem where Node use1-dtc-server-118.datto.com is inaccessible preventing access to Backups/ Screenshots/ Restores.
The Kaseya Engineering Team is investigating the situation
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
An update was deployed to Pinotage (EU1) over the weekend to restore standard device filter evaluation behavior.
Our internal testing confirms that filters are functioning as expected, and all automated tasks are running smoothly. We are actively monitoring platform performance across a full business day before marking this incident fully resolved.
If you paused any scheduled jobs or policies as a precaution, it is now safe to resume them. We will post our next update at the end of the business day.
identified
We are actively addressing an issue affecting device filters that utilize compound criteria, such as "does not contain" combined with nested logical operators.
Engineering is preparing an update to restore previous filter evaluation behavior. The build is currently being validated in our staging environment, and we will provide an update once the production release window is confirmed.
Recommended Actions:
Filters: No action is needed on your existing device filters. Existing configurations will evaluate as expected once the update is deployed.
Automations: As a precaution, partners may choose to temporarily pause or defer non-critical scheduled jobs or policies that target dynamic filters until the update is complete.
We will post our next update once staging validation concludes.
identified
We are aware of a issue affecting device filters that combine negative query conditions, such as “does not contain,” with an embedded AND/OR operator within the filter criteria.
A change with how these conditions are evaluated was made to correct these queries however it was not communicated as expected and may cause some existing filters to return different results than previously anticipated.
We are considering reverting this change, if you believe your filters may be affected, please contact Support for assistance reviewing your configuration and guidance on next steps.
investigating
We are aware of a issue affecting device filters that combine negative query conditions, such as “does not contain,” with an embedded AND/OR operator within the filter criteria.
A change with how these conditions are evaluated was made to correct these queries however it was not communicated as expected and may cause some existing filters to return different results than previously anticipated.
We are considering reverting this change, if you believe your filters may be affected, please contact Support for assistance reviewing your configuration and guidance on next steps.
Datto SaaS Protection - Service disruption for customers hosted on node 'gbe2-bfyii-1555'
Customers hosted on node 'gbe2-bfyii-1555' are accessible again and backups are running normally.
Our R&D team is monitoring for any other issues.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto SaaS Protection customers hosted on 'gbe2-bfyii-1555' are experiencing a disruption to SaaS Protection services.
The Kaseya Engineering Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
RocketCyber - EU Region - Pages loading slow or not at all
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where RocketCyber partners, in the EU region, are experiencing web pages loading slow or not at all, within the platform.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
The Datto Networking R&D team has implemented a fix that is believed to have resolved the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
investigating
We are aware of a problem where DSE subscribers are being rejected from SafeCheck on May 23, 2026. This seems to be a trending outage with multiple partners due to an API issue.
The Kaseya R&D Team are currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Endpoint Backup v2 - Last Backup Timestamp Is Not Updating Correctly, Which May Result in False-Positive Backup Threshold Alerts within UniView
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where where the last backup timestamp for Endpoint Backup v2 assets can fail to update correctly, which may result in false-positive backup threshold alerts within UniView.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Issues with payment provider – KaseyaOne & Kaseya Store
majorSource not attested
Last archived state: resolved
View archived record details
identified
Vendor updated that they are currently experiencing American Express transaction failures due to maintenance activity within the American Express network, which extended beyond its planned duration.
Vendor is actively working with the American Express team to minimize the impact and prevent additional processing failures while the maintenance is underway.
Where possible, we recommend using alternative card brands for new transactions. Merchants may also retry failed American Express trans...
investigating
Our payment provider has flagged an ongoing issue that could potentially affect transaction processing. We are closely monitoring this and will post an update as soon as the situation is resolved or if any impact is detected.
Thank you for your patience.
[Datto Workplace & Datto File Protection] Users are unable to login
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The R&D team has successfully mitigated the issue and the previously affected pages are accessible again.
We continue to monitor the health of the service while reviewing avenues to minimize the risk of the issue reoccurring.
investigating
Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present.
The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains.
Please subscribe to this post to receive updates as our efforts to resolve this issue progresses.
We apologise for the inconvenience caused!
Datto Workplace / Datto File Protection - US Cells - U.S. Based Agents Are Experiencing Connectivity failures, and Portal Access is Intermittently Unavailable
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where U.S. based Datto Workplace and Datto File Protection agents can experience intermittent connectivity failures and degraded access to the Portal.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Please note:
File access and file downloads can be obtained through the File Explorer option.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backup success rate metrics for SharePoint/Teams services on pod 'des1-saas-p0' have returned to normal. Our R&D team is continuing to monitor.
monitoring
Our R&D team has implemented changes to address the SharePoint/Teams backup performance degradation affecting some customers on pod 'des1-saas-p0' and they are monitoring the results.
identified
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where BCDR users paired to Server3921 in the US-East region are experiencing degraded performance in offsite operations.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Workplace - AU5 - Some files are unable to be accessed through local agents and the Workplace Online
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The R&D Team is currently investigating the issue where users receive an error through the local agent or in Workplace Online when attempting to access certain files on the AU5 cell.
Datto SaaS Protection - Service disruption for customers hosted on pod 'usw3-saas-p0'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backup success rates on pod 'usw3-saas-p0' remain stable at normal levels. Our R&D team is continuing to monitor.
monitoring
Our R&D team has resolved the issue and Backup and Recovery services are functioning normally again for customers on pod 'usw3-saas-p0'. We are continuing to monitor.
identified
Our R&D team has identified another issue affecting Backup and Recovery services for customers hosted on pod 'usw3-saas-p0' and are actively working to address it.
monitoring
Our R&D team has implemented a fix to resolve the Backup and Recovery issues affecting customers on pod 'usw3-saas-p0' and are actively monitoring for any other issues.
investigating
We are aware of a problem where customers hosted on pod 'usw3-saas-p0' are experiencing a disruption to Backup and Recovery services for Datto SaaS Protection.
The Kaseya R&D Team is actively Investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
SaaS Alerts Microsoft Manage Service Interruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified. One of the endpoints from Microsoft is responding properly sometimes and others is throwing an error. We have implemented retry functionality for that endpoint and are clearing all errors. We will continue to work on this until all impacted Microsoft connections are stable.
investigating
We are continuing to investigate this issue.
investigating
Kaseya R&D team is continuing to investigate the issue and working towards a resolution.
investigating
Kaseya R&D team is continuing to investigate the issue and working towards a resolution.
investigating
We are aware of the ongoing service interruption issue in SaaS Alerts Microsoft Manage Integration. Our team is investigating the issue and working towards a resolution.
