We are continuing to monitor for any further issues.
monitoring
We are pleased to inform you that the recent service incident experienced by our BCDR AND DRMM partners where users experienced difficulties logging into the Datto Partner Portal has now been successfully resolved. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time.
Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate...
investigating
We are aware of an issue where customers are encountering 500 errors while accessing Backup & RMM products within the Datto Partner Portal (DPP).
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Intuit has reported that API functionality has returned, and calls should be completing as expected. Our internal teams have confirmed that syncs are running now running as expected.
We advise Partners to compare data between ConnectBooster, and QuickBooks Online to ensure the data is up to date, and if not, to set their sync date back to 9/1/2026 - 1pm which was prior to the outage being reported by Intuit and allow for an accounting package sync to take place.
Thank you,
monitoring
Intuit has updated their status page stating that this is a Major Outage within the Intuit system. They are still investigating the issue. This is currently affecting API calls resulting in sync failures causing delays in data syncing to and from QBO and ConnectBooster.
Our team is continuing to monitor the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/
At this time, a valid workaround is not available, and we recommend that you subsc...
monitoring
A recent degradation with Intuit's QuickBooks Online has been reported by Intuit. This is currently affecting API calls which may result in sync failures causing delays in data syncing to and from QBO and ConnectBooster. Our team is currently monitoring the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/
At this time, a valid workaround is not available, and we recommend that you subscribe to Intuit's Status Page for immediate updates. O...
Datto SaaS Protection - SaaS Protection Status Page Is Not Loading Details
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where the Datto SaaS Protection Status Page is not loading details for some of our users.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DattoRMM - Vidal - Users are unable to access the platform.
The Kaseya Engineering Team has issued a fix. Service has been restored, and we are monitoring the environment to ensure continued stability.
investigating
We are aware of a problem where users are unable to access the Vidal platform
The Kaseya Engineering Team is actively investigating and we will provide updates as more information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
August 2026
Datto Workplace - US Region - Intermittent Service Connectivity Issues
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Workplace users in the U.S. region hosted on Cells 1, 6, and 15 may experience intermittent service connectivity disruptions, resulting in degraded access to Workplace services.
The Kaseya Engineering Team is investigating this issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-...
We are experiencing service disruption on EU - VSA114 Server, which may impact administrators ability to manage endpoints.
We are aware of the issue, and our team is actively working to resolve the same.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Datto RMM / Datto EDR / Datto AV – Integration – Datto RMM Reporting Datto EDR and Datto AV Products as Not Detected
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting status reporting between Datto EDR, Datto AV, and Datto RMM. As a result, some devices may incorrectly generate alerts in Datto RMM indicating that Datto EDR requires attention or that Datto AV is not installed.
Our investigation has confirmed that Datto EDR and Datto AV remain installed and functioning properly on affected endpoints. Endpoint protection services continue to operate as expected. The issue is limited to the status information being report...
investigating
We are investigating an issue affecting status reporting between Datto RMM, Datto EDR, and Datto AV. Some devices may generate alerts in Datto RMM reporting that Datto EDR or Datto AV is not detected.
Datto EDR and Datto AV remain installed and are operating normally on affected endpoints. This issue is limited to how their status is communicated to and displayed within Datto RMM and does not indicate a loss of endpoint protection.
Our Engineering teams are investigating this issue with hig...
Datto SaaS Protection - Backup performance degradation for Exchange services on pod 'use1-saas-p7'
Backup success rate metrics for Exchange services on pod 'use1-saas-p7' have returned to normal levels and remain stable.
Our R&D team is continuing to monitor for any other issues.
monitoring
Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve following the changes that have been implemented. Our R&D team continues to closely monitor system performance and backup outcomes to ensure the positive trend is maintained.
monitoring
Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve. Additional changes have been applied to further address the Exchange backup performance issue and our R&D team is closely monitoring the results.
identified
Our R&D team has deployed additional changes to further address the issue and Exchange backup performance on pod 'use1-saas-p7' is improving.
identified
Our R&D team has identified an issue causing the degraded backup performance for Exchange services on pod 'use1-saas-p7'. Configuration changes have been implemented to help mitigate the issue and additional changes are being prepared for deployment to further address Exchange backup performance.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where some customers hosted on pod 'use1-saas-p7' are currently experiencing degraded backup performance for Exchange services.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Microsoft's Program Compatibility Assistant (PCA) uses sdbinst.exe to manage application compatibility databases as part of routine Windows maintenance. The August Windows update introduced known gaming compatibility issues, and Microsoft's remediation of those issues triggered sdbinst.exe activity across affected endpoints simultaneously — matching the spike pattern we observed.
The affected rule has been updated as of 9:15 AM EST and pushed to all tenants. Alert volumes should return to ...
investigating
We're seeing a spike in alerts for this rule caused by a recent change in Microsoft's default behavior. This is not indicative of active threats. A rule update is expected today.
In the meantime, you can temporarily disable the rule under Policies → Detections → "Possible Shim Database Persistence via sdbinst.exe" to reduce noise until the fix is deployed.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en...
Datto Endpoint Backup for PC - Germany - Degraded Service Performance Affecting Select Infrastructure Nodes
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Endpoint Backup for PC users in the Germany region, paired to 'des1-dtc-server-30', 'des1-dtc-server-32' and 'des1-dtc-server-33' will experience degraded offsite performance, which may affect backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-...
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-2985'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has implemented a fix to restore account access and have confirmed backups are running.
We are monitoring for any other issues.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where SaaS Protection customers hosted on node 'des1-bfyii-2985' are unable to access their accounts and are experiencing a disruption to their services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption affecting customers hosted on pod 'gbe2-saas-p0'
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has implemented additional changes to address the intermittent account access issues that were still affecting some customers hosted on pod 'gbe2-saas-p0' and backups for all services are continuing to process.
We will be monitoring the pod closely for any other issues.
identified
Our R&D team is continuing to address the account access issues still affecting some SaaS Protection customers hosted on pod 'gbe2-saas-p0' as well as monitoring backup performance.
identified
Our R&D team has confirmed that backups are currently processing on pod 'gbe2-saas-p0' however they are continuing to address an issue affecting customer account access.
identified
Our R&D team is continuing to address the issue and fully restore SaaS Protection services on pod 'gbe2-saas-p0'.
identified
Our R&D team has applied a fix to address the issue and they are currently verifying restoration of all services on pod 'gbe2-saas-p0'.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of an issue where Datto SaaS Protection customers hosted on pod 'gbe2-saas-p0' are experiencing a disruption to all SaaS Protection services.
The Kaseya Engineering Team has identified the issue and is actively working to restore service as quickly as possible.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask - Multiple Regions - Inbound emails are not creating tickets
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where tickets are not getting created from inbound emails.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Endpoint Backup v2 - UniView is exhibiting inconsistencies in backup reporting, resulting in inaccurate backup status visibility
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has implemented a fix, and we're seeing improved performance across the affected systems. We're continuing to monitor the environment to ensure the improvements are sustained.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Endpoint Backup v2 assets in UniView may incorrectly indicate backup failures despite successful backup completion, which can trigger unnecessary email notifications.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'gbe2-saas-p2'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backup success rate metrics for SharePoint/Teams services on pod 'gbe2-saas-p2' remain stable at normal levels.
Our R&D team is continuing to monitor.
monitoring
Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' are currently stable at normal levels.
Our R&D team is making additional adjustments to the configuration on the pod to further address the issue and will continue to monitor.
monitoring
Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' have returned to normal levels.
Our R&D team is continuing to monitor.
monitoring
Backup success rates for SharePoint/Teams services on pod 'gbe2-saas-p2' are improving after the changes made on the pod earlier today.
Our R&D team is continuing to monitor.
identified
Our R&D team has implemented changes on pod 'gbe2-saas-p2' to mitigate the backup performance issues affecting some SharePoint and Teams services.
identified
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'gbe2-saas-p2' may be experiencing backup performance degradation affecting some SharePoint/Teams services.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-2901'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and the R&D team is actively working to resolve it.
investigating
We are aware of a problem where Datto SaaS Protection customers hosted on node 'use1-bfyii-2901' are experiencing a disruption to SaaS Protection services.
The Kaseya Engineering Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
VSAX - EMEA/APAC - Intermittent 500 errors and offline devices
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The Kaseya Engineering Team has developed a fix that will address this issue. The fix will be deployed after hours to our EMEA and APAC App Servers on the following schedule:
17:00 UTC APAC
20:00 UTC EMEA
Those that are online during this change will need to login again as they will be kicked out the system.
Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for...
identified
We are aware of a problem where customers hosted on EMEA/APAC app servers may see intermediate service disruption, getting 500 - internal server error.
The Kaseya Engineering Team has identified the issue and working towards a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Intermittent 500 Errors in Datto Partner Portal for Backup Products.
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue where customers are encountering 500 errors while accessing Backup products within the Datto Partner Portal (DPP).
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Microsoft Azure Outage in US West Impacting Multiple Kaseya Products
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented by Microsoft Azure and we are monitoring the results.
Please refer to the Microsoft Status page here: https://azure.status.microsoft/en-us/status for more details
identified
We have identified additional Kaseya Products that rely on Microsoft Azure Infrastructure that are affected by this issue.
Partners using Datto / Unitrends Backup for Microsoft Azure and Datto / Unitrends Endpoint Backup with Disaster Recovery in the US West region will experience issues with Device Check-In, Device Registration, and Back Up.
The Kaseya R&D team are continuing to work with the Microsoft Azure team to resolve this issue and we hope to have updates on a resolution as soon as ...
identified
Kaseya R&D are continuing to work closely with Microsoft Azure to resolve this issue affecting the KaseyaOne Portal.
identified
We have verified that the KaseyaOne Portal is being impacted by the Microsoft Azure Outage.
Please follow their Status Post as well for updates: https://azure.status.microsoft/en-us/status
investigating
We are aware of a problem where the KaseyaOne Portal is not accessible.
The Kaseya R&D Team is investigating the issue.
Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/phone
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
As a note; To ensure business continuity, for Kaseya modules using Require Log In with KaseyaOne, users must authenticate using their KaseyaOne Unif...
Datto Networking - Web Filtering Configuration Changes on DNA/D200 Devices Failed to Apply Successfully
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of a problem where web filtering configuration changes are not being successfully applied on the DNA and D200 appliances.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
Subscribe to the Kaseya Status Page for...
