Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors
View the provider incident record →Current answer
Kaseya Inc experienced a major incident: Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors. ServiceAlert observed recovery on Sep 28, 2026.
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Incident Lifecycle
Affected Components
Limited Release
America East
America East 2
America East 3
America West
America West 2
America West 3
Australia / New Zealand 4
UK Limited Release (United Kingdom)
UK (United Kingdom)
UK 2 (United Kingdom)
UK03 (United Kingdom)
EU1 (English Europe and Asia)
Australia / New Zealand
Australia / New Zealand 2
Australia/ New Zealand 3 (Sydney Datacenter)
German (Deutsch)
Spanish (Español)
Report Data Warehouse
AT01
Incident Timeline
Monitoring
Monitoring post release detected an issue with the Autotask and Datto RMM integration.
This issue caused tickets to fail to create from Datto RMM, prevented access to the Autotask integration settings in Datto RMM, and prevented new monitor creation in Datto RMM when the option to "Create a Ticket" was set.
A new fix has been deployed to correct these issues and we will continue to monitor the results.
This issue caused tickets to fail to create from Datto RMM, prevented access to the Autotask integration settings in Datto RMM, and prevented new monitor creation in Datto RMM when the option to "Create a Ticket" was set.
A new fix has been deployed to correct these issues and we will continue to monitor the results.
Sep 28, 2026 at 5:08 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 28, 2026 at 3:34 PM UTC
Identified
The issue has been identified and a fix is being implemented.
When logging into Autotask on the web, to ensure the best connectivity to your Autotask instance, please double check your configuration to ensure that the zone specific (ww# or ww##) URL is being used.
When logging into Autotask on the web, to ensure the best connectivity to your Autotask instance, please double check your configuration to ensure that the zone specific (ww# or ww##) URL is being used.
Sep 28, 2026 at 2:39 PM UTC
Investigating
We are aware of a problem where LiveMobile is inaccessible on Android devices across all regions.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 28, 2026 at 1:28 PM UTC
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