Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal
View the provider incident record →Current answer
Kaseya Inc experienced a major incident: Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal. ServiceAlert observed recovery on Sep 21, 2026.
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Incident Lifecycle
Affected Components
Status Components
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 21, 2026 at 6:56 PM UTC
Identified
The system is recovering after the R&D team took steps to resolve the issue.
Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.
Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.
Sep 21, 2026 at 9:25 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 21, 2026 at 8:55 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 21, 2026 at 8:47 AM UTC
Investigating
We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal.
The Kaseya Engineering Team has been involved and they are investigating the issue.
The Kaseya Engineering Team has been involved and they are investigating the issue.
Sep 21, 2026 at 5:40 AM UTC
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