Kaseya Quote Manager - Quotes and Sales Orders Not Syncing to Autotask or ConnectWise
View the provider incident record →Current answer
Kaseya Inc experienced a minor incident: Kaseya Quote Manager - Quotes and Sales Orders Not Syncing to Autotask or ConnectWise. ServiceAlert observed recovery on Sep 28, 2026.
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Incident Lifecycle
Affected Components
Web Application
API
Integrations
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 28, 2026 at 12:02 PM UTC
Identified
The Engineering Team identified the issue that caused the sync requests for both the Autotask PSA and ConnectWise PSA integrations to queue up.
Mitigation measures have been applied to increase the throughput to help with processing the queue.
Mitigation measures have been applied to increase the throughput to help with processing the queue.
Sep 28, 2026 at 11:27 AM UTC
Investigating
We are aware of a problem where Quotes and Sales Orders created in Kaseya Quote Manager are not syncing over to Autotask.
The Kaseya Engineering Team are aware of the issue and are currently investigating further.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team are aware of the issue and are currently investigating further.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 28, 2026 at 9:06 AM UTC
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