We are continuing to monitor for any further issues.
monitoring
We are pleased to inform you that the recent service incident experienced by our BCDR AND DRMM partners where users experienced difficulties logging into the Datto Partner Portal has now been successfully resolved. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time.
Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate...
investigating
We are aware of an issue where customers are encountering 500 errors while accessing Backup & RMM products within the Datto Partner Portal (DPP).
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Intuit has reported that API functionality has returned, and calls should be completing as expected. Our internal teams have confirmed that syncs are running now running as expected.
We advise Partners to compare data between ConnectBooster, and QuickBooks Online to ensure the data is up to date, and if not, to set their sync date back to 9/1/2026 - 1pm which was prior to the outage being reported by Intuit and allow for an accounting package sync to take place.
Thank you,
monitoring
Intuit has updated their status page stating that this is a Major Outage within the Intuit system. They are still investigating the issue. This is currently affecting API calls resulting in sync failures causing delays in data syncing to and from QBO and ConnectBooster.
Our team is continuing to monitor the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/
At this time, a valid workaround is not available, and we recommend that you subsc...
monitoring
A recent degradation with Intuit's QuickBooks Online has been reported by Intuit. This is currently affecting API calls which may result in sync failures causing delays in data syncing to and from QBO and ConnectBooster. Our team is currently monitoring the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/
At this time, a valid workaround is not available, and we recommend that you subscribe to Intuit's Status Page for immediate updates. O...
Datto SaaS Protection - SaaS Protection Status Page Is Not Loading Details
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where the Datto SaaS Protection Status Page is not loading details for some of our users.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DattoRMM - Vidal - Users are unable to access the platform.
The Kaseya Engineering Team has issued a fix. Service has been restored, and we are monitoring the environment to ensure continued stability.
investigating
We are aware of a problem where users are unable to access the Vidal platform
The Kaseya Engineering Team is actively investigating and we will provide updates as more information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
August 2026
Datto Workplace - US Region - Intermittent Service Connectivity Issues
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Workplace users in the U.S. region hosted on Cells 1, 6, and 15 may experience intermittent service connectivity disruptions, resulting in degraded access to Workplace services.
The Kaseya Engineering Team is investigating this issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-...
We are experiencing service disruption on EU - VSA114 Server, which may impact administrators ability to manage endpoints.
We are aware of the issue, and our team is actively working to resolve the same.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Datto RMM / Datto EDR / Datto AV – Integration – Datto RMM Reporting Datto EDR and Datto AV Products as Not Detected
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting status reporting between Datto EDR, Datto AV, and Datto RMM. As a result, some devices may incorrectly generate alerts in Datto RMM indicating that Datto EDR requires attention or that Datto AV is not installed.
Our investigation has confirmed that Datto EDR and Datto AV remain installed and functioning properly on affected endpoints. Endpoint protection services continue to operate as expected. The issue is limited to the status information being report...
investigating
We are investigating an issue affecting status reporting between Datto RMM, Datto EDR, and Datto AV. Some devices may generate alerts in Datto RMM reporting that Datto EDR or Datto AV is not detected.
Datto EDR and Datto AV remain installed and are operating normally on affected endpoints. This issue is limited to how their status is communicated to and displayed within Datto RMM and does not indicate a loss of endpoint protection.
Our Engineering teams are investigating this issue with hig...
Datto SaaS Protection - Backup performance degradation for Exchange services on pod 'use1-saas-p7'
Backup success rate metrics for Exchange services on pod 'use1-saas-p7' have returned to normal levels and remain stable.
Our R&D team is continuing to monitor for any other issues.
monitoring
Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve following the changes that have been implemented. Our R&D team continues to closely monitor system performance and backup outcomes to ensure the positive trend is maintained.
monitoring
Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve. Additional changes have been applied to further address the Exchange backup performance issue and our R&D team is closely monitoring the results.
identified
Our R&D team has deployed additional changes to further address the issue and Exchange backup performance on pod 'use1-saas-p7' is improving.
identified
Our R&D team has identified an issue causing the degraded backup performance for Exchange services on pod 'use1-saas-p7'. Configuration changes have been implemented to help mitigate the issue and additional changes are being prepared for deployment to further address Exchange backup performance.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where some customers hosted on pod 'use1-saas-p7' are currently experiencing degraded backup performance for Exchange services.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Microsoft's Program Compatibility Assistant (PCA) uses sdbinst.exe to manage application compatibility databases as part of routine Windows maintenance. The August Windows update introduced known gaming compatibility issues, and Microsoft's remediation of those issues triggered sdbinst.exe activity across affected endpoints simultaneously — matching the spike pattern we observed.
The affected rule has been updated as of 9:15 AM EST and pushed to all tenants. Alert volumes should return to ...
investigating
We're seeing a spike in alerts for this rule caused by a recent change in Microsoft's default behavior. This is not indicative of active threats. A rule update is expected today.
In the meantime, you can temporarily disable the rule under Policies → Detections → "Possible Shim Database Persistence via sdbinst.exe" to reduce noise until the fix is deployed.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en...
Datto Endpoint Backup for PC - Germany - Degraded Service Performance Affecting Select Infrastructure Nodes
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Endpoint Backup for PC users in the Germany region, paired to 'des1-dtc-server-30', 'des1-dtc-server-32' and 'des1-dtc-server-33' will experience degraded offsite performance, which may affect backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-...
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Autotask PSA - Sydney Data Center Web Center and API - Unaccessaible
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of a problem where some customers are unable to access Autotask within our Sydney Data Center
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR - Archived Agents May Generate Sync Completion Alerts for Points Marked for Offsite.
criticalSource not attested
Last archived state: resolved
View archived record details
Off-Site Synchronization
investigating
A known issue exists where archived agents may continue to generate sync completion alerts when associated local points are marked as offsite, despite the agents being in an archived state.
While a long-term solution is scheduled for implementation in a future release, assets affected before the fix is deployed will need to be corrected through manual intervention.
Customers seeking to implement this mitigation should submit a request through the Kaseya Help Desk Portal at https://helpd...
ConnectBooster - Unable to log in via Kaseya One
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Partners have reported the inability to log into the portal via Kaseya One
The Kaseya R&D Team is investigating the issue.
In the meantime, a workaround of logging directly into the ConnectBooster portal via the primary URL can allow you to log in without Kaseya One. please create a ticket with our Support team or contact them at 833-863-2237 if you need assistance with this process.
Subscribe to the Kaseya Status Page for up-to-date information at https://...
KaseyaOne & Kaseya Store - Issues with payment provider
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our payment provider for KaseyaOne and Kaseya Store has identified intermittent connectivity issues with our fraud prevention provider that might cause increased authentication declines.
During this time, users may experience intermittent issues related to payment processing in KaseyaOne and Kaseya Store.
Core platform functionality outside of payment services will remain unaffected.
We recommend avoiding payment-related actions during this maintenance window where possible. We will monito...
Datto SaaS Protection - Backup performance degradation for some M365 services on Multiple Pods
majorSource not attested
Last archived state: resolved
View archived record details
identified
Significant improvement to backup success rate metrics has been observed across all regions after the latest changes were implemented.
Our R&D team is continuing to deploy configuration changes to further stabilize backup performance in all regions. Backup success rates will continue to be closely monitored as the team is actively working to develop additional improvements to address the API throttling related to the transition from EWS to Microsoft Graph APIs currently in progress.
identified
The latest changes have been deployed to SaaS Protection pods in multiple regions still experiencing backup performance issues.
Our R&D team is continuing to monitor as backup success rate metrics improve across the fleet.
identified
Our R&D team is currently implementing configuration changes in multiple regions to further mitigate the degraded backup performance still affecting some customers.
We will be closely monitoring the results of these changes as we continue to develop additional improvements to accelerate recovery for affected customers.
identified
After the changes made yesterday, we have observed some improvement to backup success rates however backups are currently still degraded for some M365 services across multiple regions due to API throttling related to the transition from EWS to Microsoft Graph APIs.
Our R&D team is continuing to develop additional improvements to address the backup performance issues.
identified
Our R&D team has completed deployment of the configuration changes to SaaS Protection pods in all regions.
Daily backup cadence is now temporarily set to 2x backups per day across the fleet to reduce API throttling and help stabilize backup success rate metrics during the transition from EWS to Microsoft Graph APIs.
Our R&D team is closely monitoring the effects of the changes and expect backup success rates to begin stabilizing over the next several hours.
identified
Our R&D team is continuing to deploy the configuration changes to adjust backup frequency from 3x backups per day to 2x backups per day on SaaS Protection pods in all regions and we are continuing to closely monitor backup success rate metrics.
identified
Our R&D team has begun deployment of the changes to reduce backup cadence on affected SaaS Protection pods across all regions to 2x backups per day to help stabilize backup success rates further. This change is expected to complete deployment by 20:00 ET (00:00 UTC).
Our R&D team is continuing to closely monitor backup performance as these additional changes are implemented.
identified
Our R&D team continues to address backup performance issues affecting some Microsoft 365 services across multiple SaaS Protection pods following the transition from EWS to Microsoft Graph APIs.
To help stabilize backup success rates and reduce API throttling during this migration, backup cadence on affected pods will be temporarily reduced from 3x backups per day to 2x backups per day.
identified
Our R&D team is continuing to address the backup performance issues affecting some M365 services on multiple SaaS Protection pods.
In the meantime, they are preparing to temporarily reduce backup cadence on affected pods from 3x backups per day to 2x backups per day to help stabilize backup success rates in all affected regions.
monitoring
Our R&D team has released a fix to address the backup performance degradation for some M365 services affecting customers hosted in multiple regions and they are closely monitoring.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of an issue where some Datto SaaS Protection customers across multiple regions may experience degraded backup performance for some M365 services.
Affected regions:
AUE
CAE
DES
GBE
SG
USE
The Kaseya R&D team has identified the issue and is actively working to restore normal backup performance as quickly as possible.
For the latest updates, please subscribe to the Kaseya Status Page at https://status.kaseya.com/.
July 2026
Datto Endpoint Backup for PC - Service Disruption for Customers Hosted on Cloud Siris 215069
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where customers using Datto Endpoint Backup for PC and paired with 'use1-dtc-server-5.datto.com' may encounter reduced performance or intermittent issues with offsite capabilities.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto RMM (Syrah)-- Datto RMM Agent Detected as Malware Post 15.1.0
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have reached out and shared the necessary technical indicators with our third party contact and have received confirmation that corrective actions have been implemented on their side. Based on the information provided to us, the issue should no longer occur with the current version of the agent.
We will continue to closely monitor the situation and provide additional updates if necessary.
Thank you for your patience and understanding.
investigating
Our R&D team is continuing its investigation into this issue and is working closely with a third-party provider to assist in identifying the root cause and resolution.
investigating
We are aware of a problem where, after the Datto RMM 15.1.0 update on the Syrah platform, some anti-virus software may flag the Datto RMM service as malicious.
The Kaseya Engineering Team is investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DRMM (Syrah) -- Device Filter "Site Name" criterion ignored, returns devices from all sites
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are aware of the issue where Filters no longer respect the "Site Name" Criteria resulting in devices that should not be included in the Filter are included in the Filter that then affects Policy/Job targeting.
Datto SaaS Protection - Backup performance degradation for some Exchange services on pod 'aue1-saas-p1'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Exchange backup success rate metrics on pod 'aue1-saas-p1' have improved after the changes that were implemented.
Our R&D team is continuing to closely monitor backup performance on the pod.
identified
Our R&D team has implemented configuration changes on pod 'aue1-saas-p1' to help remediate the issue and they are actively monitoring backup performance.
identified
We are aware of a problem where some customers hosted on pod 'aue1-saas-p1' are experiencing backup performance degradation for Exchange services.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for some Teams/SharePoint services on pod 'gbe2-saas-p0'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has implemented additional changes to further address the issue and they are continuing to closely monitor backup performance on pod 'gbe2-saas-p0' as backup success rate metrics improve.
monitoring
Our R&D team has implemented a fix on pod 'gbe2-saas-p0' to address the backup performance degradation affecting some Teams/SharePoint services and we are closely monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where some customers hosted on pod 'gbe2-saas-p0' are experiencing backup performance degradation for some Teams/SharePoint services.
The Kaseya R&D Team is actively Investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
