The issue has been identified and we are working on implementing a fix. We will keep you posted with further updates.
investigating
WhatsApp traffic processed in the United Arab Emirates may experience rejections.
We are continuing to investigate the issue, more details will follow.
investigating
We are currently experiencing issues affecting WhatsApp traffic processed in the United Arab Emirates location. The issue is being investigated and we will let you know as soon as we have more information.
Great BritainIndiaIndonesiaQatarUnited Arab Emirates
investigating
We are currently experiencing an issue affecting Customer Portal login. Users with 2FA (Two-Factor Authentication) enabled may get stuck at the final code confirmation step.
Our teams are currently investigating the issue, and further updates will follow
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of our email service across multiple data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected.
Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing degradation of our email service in our U.S. data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected.
Our engineering team is actively investigating the issue. We will provide updates as soon as more information becomes available.
EU Region-lockedGlobal (Europe)IndiaIndonesiaPakistanSaudi ArabiaUnited Arab EmiratesUnited States
investigating
We are still investigating the issue affecting the Email service. For now, we managed to gather information that the email traffic is getting delivered with the delay due to ongoing third-party ongoing incident. We'll share more details as soon as possible.
investigating
We are still investigating the issue affecting the Email service, and we will share more information as soon as possible.
investigating
We are currently experiencing degradation of our Email service across multiple data centers. It has been detected that email traffic is pending without successful delivery.
Please note that our designated engineering team is investigating, and we will update you as soon as we obtain more information.
August 2026
Global (Europe) - Delays in processing SEEN delivery reports
Global (Europe)Global (Europe)Global (Europe)Global (Europe)
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels.
Clients may experience delays in receiving seen reports for affected channels. Outbound message delivery continues to function normally.
Our engineers are actively investigating the issue and working to identify the root cause.
Saudi Arabia - Moments and Push Notification Delays
The source of the processing delays at our Saudi Arabia Data Center has been identified. Processing latency is in the process of recovering.
investigating
We are currently observing message processing delays affecting Moments and Push Notifications on our Saudi Arabia (SA3) Data Center. The issue is being investigated and more information will follow in the next update.
Global (Europe) - Customer Portal and HTTP API Degradation
A fix has been implemented and we are currently monitoring results.
We will keep you posted with further confirmation.
identified
We have identified the root cause of the issue and mitigation steps are being rolled out.
Customer Portal and HTTP API are showing improvements, however, you may still experience issues when attempting to log in to the Customer Portal or targeting api.infobip.com HTTP API endpoints.
We will keep you posted with further updates
investigating
We are currently experiencing issues affecting accessibility to and functionalities of our Customer Portal and HTTP API endpoints. The issues are being investigated and we will keep you posted with further updates.
Global (Europe) - Bulk Message Scheduling Service Degradation
Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)United StatesGlobal (Europe)United StatesUnited StatesUnited StatesUnited StatesUnited StatesUnited StatesUnited States
investigating
Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location.
We will keep you posted with further updates as the investigation progresses.
investigating
We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing.
The issue is being actively investigated and we will post further updates as soon as possible.
Legacy Incident Archive
55 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
Global (Europe) - Broadcast service degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We're currently experiencing degradation with our Broadcast service within Moments, our designated engineering team is currently investigating and we'll keep you updated.
South Africa - Voice degradation
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Our dedicated team is still working on implementing a fix. We will continue to monitor the situation and provide updates.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues at our South Africa data center.
You may experience connectivity issues and service degradation.
Our team is inspecting the issue, and more details will follow in the next update.
Start (UTC): 19 March 2026 21:11
Canada - Connectivity issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing connectivity issues at our Canada data center.
You may experience connectivity issues and service degradation.
Our team is inspecting the issue and more details will follow in the next update.
Start (UTC): 18 March 2026 10:33
Multiple Locations - Online payments degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing issues with the Online Payments through Portal. Our internal team is actively investigating the extent of this issue, and further details will be provided shortly.
Global (Europe) - 2FA service degradation
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with 2FA service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
