We are currently experiencing a performance degradation on our TEST system and are actively investigating the issue.
Our team is working to identify the root cause and implement a solution.
Customers using eSign with IDnow QTSP are affected.
Security Information - no impact on IDnow services - PHP2Shell (CVE-2026-109618, CVE-2026-109619)
Ident Center MunichVideoIdentVideoIdentIdent Center IasieIDeIDAutoIdentIdent Center SplitAutoIdentAutoIdent QESAutoIdent QESIdent Center AthensIdent Center ZagrebPOSPOSCheck'nSign.ioCheck'nSign.ioIdent Center OsijekIDCheck.ioIDCheck.ioIdent Center MetkoviciIdent Center BrasovETSIETSIIDCheck.io PVIDIDCheck.io PVIDIdent Center SimeriaIdent Center SarajevoYRISYRISeSigneSignIdent Center PuneInstantSignInstantSigneSign WalleteSign WalletSubscribe to SDK notificationsSmartStampSmartStampDocument-based IDVDocument-based IDVTrust Platform
monitoring
Dear customers,
On 21 October 2026, the PHP project released emergency updates for two critical vulnerabilities in the PHP runtime, together referred to as PHP2Shell (CVE-2026-109618 and CVE-2026-109619). Both allow unauthenticated remote code execution and are already being exploited in the wild. As soon as the patches were published, we assessed our assets against the affected versions.
IDnow products and services are not affected. No product or service we provide to you runs a vulnerable PHP build, and our public website has been reviewed and is fully patched. No action is required from you currently.
If your security team would like the technical basis for this assessment, our ServiceDesk team can arrange a call with the IDnow Security team. In case you have any questions or need further assistance, please contact IDnow Support: https://support.idnow.io
[IDCheck.io/PVID/Check'n'Sign] Service Disruption in TEST
A fix has been implemented and we are monitoring the results.
identified
It is taking a bit longer than expected. The services should be restored by 18:00 today.
identified
The services should be restored within the next 2 hours.
investigating
We are currently experiencing a service disruption on IDCheck sandbox environment.
Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected.
We will send an additional update in 60 minutes.
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a service disruption.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a degradation in performance and our team is actively investigating the root cause.
We appreciate your patience and will post regular updates until service performance returns to normal.
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a degradation in performance on our TEST system and our team is actively investigating the root cause.
We appreciate your patience and will post regular updates until service performance returns to normal.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a service disruption.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.
A fix has been implemented and we are monitoring the results.
identified
We identified a performance downgrade from 16:08 till 17:00.
investigating
We're experiencing an performance degradation and are currently looking into the issue.
We will provide regular updates on the issue.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Service Disruption for eSigning and Autoident QES (Namirial TSP)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a service disruption.
Our DevOps team is working to identify the root cause and implement a solution. eSigning users who use the Namirial TSP are affected.
We will keep you updated with any new developments.
[Check'n'Sign] Service Disruption
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a service disruption on Check'n'Sign service.
Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected.
We will send an additional update in 60 minutes.
