Current answer
IDnow GmbH experienced a minor incident: [TEST systems] Degraded Performance. ServiceAlert observed recovery on Oct 8, 2026.
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Incident Lifecycle
Affected Components
VideoIdent
eID
AutoIdent
AutoIdent QES
POS
eSign
InstantSign
eSign Wallet
Document-based IDV
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 8, 2026 at 11:38 AM UTC
Investigating
We are currently experiencing a degradation in performance and our team is actively investigating the root cause.
We appreciate your patience and will post regular updates until service performance returns to normal.
We appreciate your patience and will post regular updates until service performance returns to normal.
Oct 8, 2026 at 10:59 AM UTC
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