Current answer
IDnow GmbH experienced a critical incident: [TEST system] Service Disruption. ServiceAlert observed recovery on Oct 9, 2026.
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Incident Lifecycle
Affected Components
VideoIdent
eID
AutoIdent
AutoIdent QES
POS
eSign
InstantSign
eSign Wallet
Document-based IDV
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 9, 2026 at 9:07 AM UTC
Investigating
We are currently experiencing a service disruption.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.
Oct 9, 2026 at 8:58 AM UTC
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