Current answer
IDnow GmbH experienced a critical incident: Service Disruption [TEST System]. ServiceAlert observed recovery on Sep 23, 2026.
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Incident Lifecycle
Affected Components
VideoIdent
eID
AutoIdent
AutoIdent QES
eSign
InstantSign
eSign Wallet
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Sep 23, 2026 at 1:56 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 23, 2026 at 1:55 PM UTC
Investigating
We are currently experiencing a service disruption.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.
Sep 23, 2026 at 11:51 AM UTC
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