IDnow GmbH Outage History
Uptime record, past incidents, and downtime history for IDnow GmbH.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 0% | 15 | 15 |
| July 2026 | 45.2% | 31 | 17 |
| June 2026 | 30% | 30 | 21 |
| May 2026 | 0% | 15 | 15 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
[Advanced Signature] Service Disruption
Started: Aug 9, 1:16 AM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 10, 9:08 AM
identified
The team is fixing the issue, the service should be restored within the next hour.
Aug 10, 7:59 AM
identified
We are continuing to work on a fix for this issue.
Aug 9, 1:57 AM
identified
We are currently experiencing a service disruption on our advanced signature service
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.
Aug 9, 1:16 AM
July 2026
*.identity.tm subdomains unreachable due to DNS issue
Started: Jul 27, 9:17 AM
monitoring
DNS resolution seems to be functioning again. We are collecting evidence for investigation.
Jul 27, 9:34 AM
investigating
*.identity.tm domains (including dedicated status page) are not resolved by the DNS, resulting in lack of access to the systems.
Jul 27, 9:17 AM
Reduced Performance [Test Robot]
Started: Jul 21, 9:31 AM
VideoIdent
eSign
Document-based IDV
monitoring
A fix has been implemented and we are monitoring the results.
Aug 5, 12:42 PM
investigating
We are currently experiencing a service disruption for the test robot.
While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.)
In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work...
Jul 21, 9:31 AM
Service Disruption
Started: Jul 20, 2:25 PM
investigating
We are currently experiencing a service disruption.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.
Jul 20, 2:25 PM
Reduced performance for Video - patch applied
Started: Jul 2, 10:06 AM
monitoring
We identified a technical issue in our VideoIdent agent interface which causes a performance impact.
The issue led to a reduced availability of video agents for end users on our VideoIdent and eSign services.
A fix was deployed and we're monitoring the situation.
AutoIdent, AutoIdent QES, eID and InstantSign were not affected.
Jul 2, 10:06 AM
June 2026
[PVID] Service Disruption
Started: Jun 10, 7:24 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 10, 7:35 AM
investigating
We are currently experiencing a service disruption on NG.
Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected.
We will send an additional update in 60 minutes.
Jun 10, 7:24 AM
Degraded Performance of eSign with QTSP [ TEST systems ]
Started: Jun 9, 2:07 PM
investigating
We are currently experiencing a performance degradation and are actively investigating the issue.
Our team is working to identify the root cause and implement a solution.
Customers using eSign with IDnow QTSP are affected.
Jun 9, 2:07 PM
May 2026
[PVID] Service Disruption
Started: May 5, 9:32 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 5, 9:43 AM
investigating
We are currently experiencing a service disruption on PVID.
Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected.
We will send an additional update in 60 minutes.
May 5, 9:32 AM
April 2026
[IDCheck.io] Service Disruption
Started: Apr 28, 7:44 AM
monitoring
We are continuing to monitor for any further issues.
Apr 28, 8:08 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 28, 8:08 AM
investigating
We are currently experiencing a service disruption on NG.
Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected.
We will send an additional update in 60 minutes.
Apr 28, 7:44 AM
Service Disruption for eSigning and Autoident QES (Namirial TSP)
Started: Apr 21, 3:59 PM
investigating
We are currently experiencing a service disruption.
Our DevOps team is working to identify the root cause and implement a solution. eSigning users who use the Namirial TSP are affected.
We will keep you updated with any new developments.
Apr 21, 3:59 PM
[Check'n'Sign] Service Disruption
Started: Apr 3, 7:29 AM
investigating
We are currently experiencing a service disruption on Check'n'Sign service.
Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected.
We will send an additional update in 60 minutes.
Apr 3, 7:29 AM
July 2025
[LEGACY] [Check'n'Sign] Product Notification
Started: Jul 9, 8:09 AM
investigating
Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.
For your reference and action, please find below the new URLs:
Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io
Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io
We are committed to supporting you throu...
Jul 9, 8:09 AM