New Multi-region uptime checks and custom-domain status pages

IDnow GmbH Outage History

Daily provider-status observations and published incident history for IDnow GmbH.

Operational

IDnow GmbH is operational. Verified . Official provider source.

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88.5% of 26 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
[TEST System] Degraded Performance
minor Observed active window 2h 17m

View incident details and source

Started:

VideoIdent AutoIdent AutoIdent QES eSign
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a degradation in performance on our TEST system and our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.
Service Disruption [TEST System]
critical Observed active window 2h 43m

View incident details and source

Started:

VideoIdent eID AutoIdent AutoIdent QES eSign InstantSign eSign Wallet
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.
[IDCheck.io/PVID/Check'n'Sign] Degraded Performance
minor Observed active window 23m

View incident details and source

Started:

Check'nSign.io IDCheck.io IDCheck.io PVID
monitoring
A fix has been implemented and we are monitoring the results.
identified
We identified a performance downgrade from 16:08 till 17:00.
investigating
We're experiencing an performance degradation and are currently looking into the issue. We will provide regular updates on the issue.

Legacy Incident Archive

12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Degraded Performance of eSign with QTSP
minor Source not attested
Last archived state: resolved
View archived record details
AutoIdent QES eSign InstantSign eSign Wallet
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a performance degradation and are actively investigating the issue. Our team is working to identify the root cause and implement a solution. Customers using eSign with IDnow QTSP are affected.
[Advanced Signature] Service Disruption
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The team is fixing the issue, the service should be restored within the next hour.
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing a service disruption on our advanced signature service Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.
July 2026
*.identity.tm subdomains unreachable due to DNS issue
Source not attested
Last archived state: resolved
View archived record details
monitoring
DNS resolution seems to be functioning again. We are collecting evidence for investigation.
investigating
*.identity.tm domains (including dedicated status page) are not resolved by the DNS, resulting in lack of access to the systems.
Reduced Performance [Test Robot]
minor Source not attested
Last archived state: resolved
View archived record details
VideoIdent eSign Document-based IDV
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a service disruption for the test robot. While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.) In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work...
Service Disruption
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.
Reduced performance for Video - patch applied
Source not attested
Last archived state: resolved
View archived record details
monitoring
We identified a technical issue in our VideoIdent agent interface which causes a performance impact. The issue led to a reduced availability of video agents for end users on our VideoIdent and eSign services. A fix was deployed and we're monitoring the situation. AutoIdent, AutoIdent QES, eID and InstantSign were not affected.
June 2026
[PVID] Service Disruption
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.
Degraded Performance of eSign with QTSP [ TEST systems ]
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a performance degradation and are actively investigating the issue. Our team is working to identify the root cause and implement a solution. Customers using eSign with IDnow QTSP are affected.
May 2026
[PVID] Service Disruption
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a service disruption on PVID. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.
April 2026
[IDCheck.io] Service Disruption
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.
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