We have identified the cause as an issue in our cloud provider’s US Central region. A mitigation is in place and recovery is in progress. Customers in prod-us-central-0 and prod-us-central-5 may still see errors or delays with metrics, logs, or Grafana while services come back. We will update this page as recovery continues.
investigating
We are investigating reports of errors affecting Grafana Cloud in US Central (prod-us-central-0, prod-us-central-5). Customers in this region may see timeouts or failed requests when writing or querying logs and metrics. We are looking into this and will post another update as soon as we have more information.
This incident also had impact on Frontend Observability for the same region.
A fix has been deployed, and things have stablized. We will continue to monitor on our end.
identified
We’ve identified the cause of an issue impacting Log writes. Our team is currently implementing a fix.
Some Grafana UI features may be unavailable or reverting to legacy behaviour
A fix has been applied and metrics write error rates in prod-us-central-0 have returned to normal levels. Metrics ingestion is operating as expected. We are continuing to monitor the affected systems to confirm full recovery before marking this incident resolved.
investigating
We are investigating elevated error rates affecting metrics writes in prod-us-central-0. Customers in this region may see failed or delayed metrics ingestion, gaps in recent data on dashboards and queries, and alert rules that depend on the affected series may not evaluate as expected.
Legacy Incident Archive
101 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Intermittent Errors and High latency Writing to Cloud Metrics, Cloud Logs and Cloud Traces
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to see signs of recovery and improved stability across impacted services. Our teams continue to closely monitor the situation while working with the cloud provider.
monitoring
We continue to see signs of recovery and improved stability across impacted services. Our teams continue to closely monitor the situation while working with the cloud provider.
monitoring
We are seeing signs of recovery and improved stability across impacted services over the past hour. Our teams continue to closely monitor the situation while working with the cloud provider.
investigating
We have identified expanded impact affecting Grafana Cloud Logs and Grafana Cloud Traces in addition to Cloud Metrics, causing intermittent errors and increased latency when writing data. Our teams continue working on a fix and investigating the issue with the cloud provider’s support team.
investigating
We’re continuing to investigate the issue causing intermittent errors and high latency when writing to Cloud Metrics. We are in contact with the cloud provider’s support team, and they are investigating the issue alongside us.
investigating
We’re currently investigating an issue causing intermittent errors and high latency when writing to Cloud Metrics. Our team is actively working to identify the cause. Thank you for your patience.
"Failed to Load Dashboard" Errors
majorSource not attested
Last archived state: resolved
View archived record details
identified
The fix is currently being rolled out to all impacted environments.
identified
Our teams continue working on a fix for this issue. We do not have additional information to share at this time, but we will continue to provide updates as progress is made.
identified
We are continuing to work on a fix for this issue. While we do not have additional updates to share at this time, our teams remain actively engaged and we will provide further updates as soon as they become available.
identified
Customers on Grafana Cloud may see an error on dashboard panels with "Failed to load dashboard ... json unmarshal number ...". We have identified the issue and are working to deploy out the fix.
SSL/TLS Connectivity Issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of service disruption affecting a subset of customers.
Customers may experience intermittent connectivity issues, degraded performance, or SSL/TLS certificate validation errors when accessing affected services. Our engineering teams are actively working to identify the scope of impact and restore full functionality as quickly as possible.
We will continue to provide updates as more information becomes available.
Cloud Metrics -High Write Latency and Errors in prod-us-central-7
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
From approximately 20:40-21:00 UTc, we experienced an issue affecting Grafana Cloud Metrics in prod-us-central-7. Affected users may have experienced high latency and/or errors during ingestion and rule evaluation.
Our team has identified the cause and mitigated. We are currently monitoring for long-term stability.
Metrics read errors in prod-ap-south-1 region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Engineering has released a fix and as of 07:50 UTC, customers should no longer experience errors when querying metrics. We will continue to monitor for recurrence and provide updates accordingly.
investigating
From approximately 06:24 UTC, we were alerted to an issue with read errors in mimir-prod-43. Users with instances hosted in the prod-ap-south-1 region experiencing this issue may encounter an error message when querying metrics.
Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
Datasource Query Performance Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re currently investigating an issue affecting Datasource query performance in prod-us-east-4. Our team is actively working to identify the cause. Thank you for your patience.
Elevated Error Rate of Browser Checks in PoP Oregon
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
identified
We’ve identified the cause of the issue impacting browser checks. Our team is currently implementing a fix.
investigating
We’re currently investigating an issue affecting browser checks in the PoP Oregon region. Our team is actively working to identify the cause. Thank you for your patience.
k6 Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
investigating
After further investigation, this issue may also be affecting Synthetic Monitoring.
We continue to identify the cause and will update as soon as we have more information.
investigating
We’re currently investigating an issue affecting k6. Our team is actively working to identify the cause. Thank you for your patience.
Ingestion Errors for AWS Cloud Provider Observability Metric Streams in prod-us-central-7
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue with ingesting Metrics for AWS Cloud Provider Observability with Metric Streams. Users experiencing this issue may encounter ingestion errors in the "prod-us-central-7" region only starting from ~06:30UTC.
Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
We’ve identified the cause of the issue impacting SQL datasources. Our team is currently implementing a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
investigating
We are currently investigating reports of issues affecting SQL-based data sources where users are unable to save credentials.
This appears to impact a subset of customers and may be occurring across multiple regions. We are actively working to determine the scope and root cause.
We will provide updates as more information becomes available.
