We have identified the cause as an issue in our cloud provider’s US Central region. A mitigation is in place and recovery is in progress. Customers in prod-us-central-0 and prod-us-central-5 may still see errors or delays with metrics, logs, or Grafana while services come back. We will update this page as recovery continues.
investigating
We are investigating reports of errors affecting Grafana Cloud in US Central (prod-us-central-0, prod-us-central-5). Customers in this region may see timeouts or failed requests when writing or querying logs and metrics. We are looking into this and will post another update as soon as we have more information.
This incident also had impact on Frontend Observability for the same region.
A fix has been deployed, and things have stablized. We will continue to monitor on our end.
identified
We’ve identified the cause of an issue impacting Log writes. Our team is currently implementing a fix.
Some Grafana UI features may be unavailable or reverting to legacy behaviour
A fix has been applied and metrics write error rates in prod-us-central-0 have returned to normal levels. Metrics ingestion is operating as expected. We are continuing to monitor the affected systems to confirm full recovery before marking this incident resolved.
investigating
We are investigating elevated error rates affecting metrics writes in prod-us-central-0. Customers in this region may see failed or delayed metrics ingestion, gaps in recent data on dashboards and queries, and alert rules that depend on the affected series may not evaluate as expected.
Legacy Incident Archive
101 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Rule Evaluation Outage in prod-us-central-0
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’re continuing to track progress post-mitigation. While we don’t have new information to share yet, our team remains actively engaged.
monitoring
We had an outage affecting rule evaluations between 15:16-15:59 UTC in the prod-us-central-0 region.
Our team quickly identified the issue and has since mitigated. The engineering team is monitoring.
Issues with actions in the Grafana IRM mobile app
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've verified a fix in our staging environment to restore functionality to the mobile app. The fix is currently being deployed to production. Thanks for your patience as we continue to roll this out and monitor the resolution.
identified
We're noticing an uptick in users being unable to respond to actions on the mobile app (acknowledging and silencing alerts, for example). Users working in the web UI should not be affected. Ingestion and notification delivery are working as expected. We have a fix in place and are in the process of deploying.
Potential Issues Loading Grafana for Users in India
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Error rates have remained near zero, and we continue to monitor.
monitoring
We are continuing to monitor for further issues.
monitoring
We have deployed additional mitigations that should help with remaining errors. We are continuing to monitor error rates.
monitoring
We’ve verified and begun to implement a fix that will improve loading errors. We are continuing to roll this out to all regions and monitor for efficacy.
monitoring
We're actively monitoring this issue and working with our 3rd party provider. The next update will be sent on Monday unless there's new information to share.
monitoring
Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana.
https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr
We are continuing to work with our CSP on this investigation.
Impacted users may receive intermittent error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in.
monitoring
Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana.
https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr
Impacted users may receive intermittent error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in. We continue to work with our CSP on this investigation.
investigating
Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana.
https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr
Impacted users may receive error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in. We are currently investigating this issue from our end, and will provide updates as they are available.
Degraded k6 cloud UI performance
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
The root cause of the issue has been identified and a fix has been successfully deployed. We are observing widespread improvements across all systems. Our team is currently monitoring the environment to ensure performance remains stable.
investigating
We are continuing to investigate this issue.
investigating
We’re currently investigating an issue resulting in degraded k6 cloud UI performance and API response time. Our team is actively working to rectify this issue.
Frontend Observability - Suspected commit feature not working as expected
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re currently investigating an issue affecting Frontend Observability product. The "Suspected commit" feature is not currently working as expected. Ingestion and querying is unaffected by this. Our team has identified the cause and is actively working on a fix. Thank you for your patience.
Loki data source-managed alert rules not visible in the Grafana Cloud Alerting UI
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to deploy the fix and monitor recovery efforts. As part of the rollout, we identified an issue that required adjustments to our deployment plan, which has extended the timeline for mitigation. Work remains actively underway, and we will share additional updates as progress continues.
identified
Deployment of the fix is still in progress. We are continuing to monitor the rollout and validate recovery across affected systems. We will share further updates as they become available.
identified
Our Engineering Team has implemented a fix which is now being rolled out. We will continue to monitor the situation and update as soon as we have more information.
identified
We have identified an issue where alert rules and alerts managed directly in a Loki data source (data source-managed alerting) are not displayed in the Grafana Cloud Alerting UI. Rules created via Prometheus/Mimir data sources and Grafana-managed alert rules are not affected.
Impact is limited to visibility and management in the UI. Affected alert rules continue to evaluate and send notifications normally — there is no impact to alert delivery.
Workaround: Loki alert rules can still be vi...
Grafana Dashboards page not displaying when set to ‘View by Folders’
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re currently investigating an issue affecting The Grafana Dashboards page. When set to view by folders, is currently experiencing an issue where no dashboards are shown. Our team is working on fixing the problem. In the meantime, switching to ‘View as list’ allows access to dashboards as usual”.
Investigating Issues with Data Source-Managed Alerting
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and we are currently monitoring the results of this.
investigating
We are currently investigating an issue affecting data source-managed alerting management functionality in Grafana Cloud.
Customers may experience problems viewing, creating, updating, or managing alerts through Grafana when using data source-managed alerting. This issue is limited to alert management functionality within Grafana.
Alert evaluation and backend alerting services continue to operate normally. Direct alerting APIs for Mimir and Loki remain fully operational and are unaffected.
...
IRM Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've released a fix to the IRM app that should restore service for affected customers with issues related to labels. Thanks for your patience while investigating. We're continuing to monitor as we confirm the resolution in place.
identified
We are continuing to work on a fix for this. To further clarify, this issue is not about accessing IRM or alert ingestion/notification/delivery, but rather with handling labels.
identified
The degraded performance is about labels, and we have seen this degradation in more regions.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are experiencing access issues in IRM as there are elevated 500 API responses in prod-us-central-0.
Brief Rule Evaluation Failures in prod-eu-west-3
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The incident has been mitigated, and services are operating normally. We continue to monitor the service to ensure full stability.
monitoring
The incident has been mitigated, and services are operating normally. We are currently monitor the service to ensure full stability.
investigating
We’re making ongoing progress on the investigation alongside our upstream provider.
investigating
We are continuing to investigate this issue.
investigating
Intermittent spikes in rule evaluations continuing.
investigating
From 00:20:00 to 00:27:00 and again 00:32:00 to 00:38:00 there were brief spikes in rule evaluation failures. Engineers are investigating.
