We have identified the cause as an issue in our cloud provider’s US Central region. A mitigation is in place and recovery is in progress. Customers in prod-us-central-0 and prod-us-central-5 may still see errors or delays with metrics, logs, or Grafana while services come back. We will update this page as recovery continues.
investigating
We are investigating reports of errors affecting Grafana Cloud in US Central (prod-us-central-0, prod-us-central-5). Customers in this region may see timeouts or failed requests when writing or querying logs and metrics. We are looking into this and will post another update as soon as we have more information.
This incident also had impact on Frontend Observability for the same region.
A fix has been deployed, and things have stablized. We will continue to monitor on our end.
identified
We’ve identified the cause of an issue impacting Log writes. Our team is currently implementing a fix.
Some Grafana UI features may be unavailable or reverting to legacy behaviour
A fix has been applied and metrics write error rates in prod-us-central-0 have returned to normal levels. Metrics ingestion is operating as expected. We are continuing to monitor the affected systems to confirm full recovery before marking this incident resolved.
investigating
We are investigating elevated error rates affecting metrics writes in prod-us-central-0. Customers in this region may see failed or delayed metrics ingestion, gaps in recent data on dashboards and queries, and alert rules that depend on the affected series may not evaluate as expected.
Legacy Incident Archive
101 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Partial Outage in prod-eu-west-2
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
investigating
We are continuing to investigate this issue.
investigating
We are investigating a broader issue affecting multiple Grafana Cloud products in prod-eu-west-2. This appears to be caused by a third-party provider issue rather than a Loki-specific problem.
Impact is currently inconsistent: some components are affected while others continue to function normally. We have also seen some impact to Tempo write paths.
We are continuing to investigate and will share another update as soon as we have more information.
investigating
We are investigating an issue affecting Loki queries in prod-eu-west-2.
We first observed this behavior at approximately 21:57 UTC. Affected users may see elevated query errors, timeouts, or intermittent failures when running Loki queries in this region.
The issue appears to be improving, but it is not fully resolved yet. We are continuing to investigate and will share another update as soon as we have more information.
Delayed Aggregated Metrics (prod-us-central-0)
minorSource not attested
Last archived state: resolved
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monitoring
We have applied the mitigation and are monitoring as the backlog catches up. We will post another update once that is complete.
Thank you for your patience.
identified
We are currently investigating a delay in aggregated metric results for tenants using Adaptive Metrics in the prod-us-central-0 region.
Our engineering team has identified the issue and is actively working on a mitigation. We will provide further updates as the investigation progresses.
Some Reports of Grafana Not Loading.
majorSource not attested
Last archived state: resolved
View archived record details
identified
The fix is in the process of being rolled out.
identified
We believe we have found the cause and are working on remediation. It is also worth mentioning that only stacks on the "slow" release channel are impacted.
investigating
We are currently investigating an issue impacting a small subset of stacks in the impacted regions. We will provide more details as they become available.
Mimir Write Performance Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
From 19:24 until 19:40 UTC, backend performance degradation impacted ingestion. We are currently monitoring.
Mimir Partial Write Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The outage is recovered as of 16:56 UTC, and we're continuing to monitor.
identified
We're investigating backend degradation which has resulted in a partial write outage beginning around 16:40 UTC. This degradation has also impacted reads and rule evaluation. Issue has been identified and we are working on mitigation.
Issue with Dashboard Views Being Registered
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently working on a fix related to this incident. There are no new updates to share at this time.
identified
We continue to work on resolving the issue impacting dashboard view and error counts. There are no new updates to share at this time. Our next update will be provided within 24 hours.
identified
We continue to work on resolving the issue impacting dashboard view and error counts. There are no new updates to share at this time. Our next update will be provided within 24 hours.
identified
We continue to work on resolving this issue. We'll provide another update within the next 24 hours, or sooner if additional information becomes available.
identified
We continue to work on resolving this issue. We'll provide another update within the next 24 hours, or sooner if additional information becomes available.
identified
We've identified the cause of the issue impacting dashboard view and error counts in the Dashboards and Folder list. Our team is currently working on implementing a fix and validating the solution. We will provide another update within the next 24 hours, or sooner if we have additional information to share.
investigating
This is related to https://status.grafana.com/incidents/rhrk2ck6ly0y which was resolved by mistake.
For some dashboards, the Views/Error counts in the Dashboards/Folder list renders as `-` and never updates, even after dashboards are viewed repeatedly. This is ultimately causing inaccurate or missing view counts.
We are continuing to investigate the underlying cause of this issue. At this time, the scope and impact remain unchanged, and we have no new information to share. We will provide ...
IRM Mobile App forcing some users to logout
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A new iOS mobile app version (v2.39.5) has been released, which includes a fix for this issue. We are monitoring the rollout and its impact to ensure the issue has been fully resolved. If you continue to experience any problems after updating to the latest version, please let us know.
identified
A fix has been submitted for review and will be released as Grafana Mobile v2.39.5 once it is approved.
If your app is currently on v2.39.3, we recommend not upgrading to v2.39.4 and instead waiting for v2.39.5 to become available.
Users who have already been signed out by this issue can log back into the app and continue using it.
We will provide another update once v2.39.5 is available.
investigating
Our investigation has narrowed the impact to version 2.39.4 of the Grafana mobile app on iOS. Users should avoid upgrading to this version until an updated release is available.
As a precaution, we also recommend ensuring you have alternative notification methods configured (such as SMS, email, or phone calls) if you rely on mobile push notifications for alerting.
We are actively working on a resolution and will provide another update as soon as more information is available.
investigating
We are aware of an issue in the latest mobile app release that is causing some users to be signed out and asked to log in again.
We have reproduced the behavior and are investigating and working on a fix. We will share another update as soon as we have more information.
Issue with Dashboard Views Being Registered
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the underlying cause of this issue. At this time, the scope and impact remain unchanged, and we have no new information to share. We will provide another update as soon as more information becomes available.
investigating
For some dashboards, the Views/Error counts in the Dashboards/Folder list renders as `-` and never updates, even after dashboards are viewed repeatedly
This is ultimately causing inaccurate or missing view counts.
PDC Degraded performance
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are now seeing recovery of PDC traffic to the affected customers. Our team will continue to monitor across shifts.
identified
We are continuing to see disruptions across multiple deployments, ranging from degraded performance to full outages for some customers.
Additional resources have been engaged to mitigate this issue. We will post updates as they become available.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are seeing recovery in some deployments, while others not just yet. We are continuing to monitor this incident.
monitoring
A fix has been applied and we are seeing recovery. We will continue to monitor this.
investigating
We are still currently investigating the issue.
investigating
We are currently facing performance degradation on PDC service hosted on Multiple clusters. Our Engineering Team is currently working on fixing the issue, we do apologize for any inconvenience.
Delayed ingestion and recording rule evaluation failures for Mimir in prod-ap-south-1
minorSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented. We are currently monitoring the results.
investigating
We are observing delayed ingestion and recording rule evaluation failures for Mimir in prod-ap-south-1. As of yet we have not noticed any customer impact however we are currently observing the cell.
