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GoTo Outage History

Daily provider-status observations and published incident history for GoTo.

Operational

GoTo is operational. Verified . Official provider source.

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86.3% of 51 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 84% 25 4

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
LogMeIn Pro and Central website
major Observed active window 1h 28m

View incident details and source

Started:

Pro/Central
monitoring
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
identified
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
investigating
We are actively investigating reports that some LogMeIn Pro and Central customers may be experiencing issues while accessing the website. Our engineers are working to identify the issue and will provide another update shortly.
September 2026
GoTo Connect - Issue with incoming calls
major Observed active window 3h 36m

View incident details and source

Started:

PSTN Calls - Inbound
monitoring
Our engineers have corrected the issue and we are monitoring the successful establishment of incoming calls. We will continue monitoring the situation and provide a final update shortly.
identified
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
investigating
We are actively investigating reports that some GoTo Connect customers may be experiencing receiving inbound calls. Outbound calls and internal extensions calls are not affected. Our engineers are working with our PSTN peers to identify the issue and will provide another update shortly.
Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates
major Observed active window 33m

View incident details and source

Started:

Rescue Pro/Central
monitoring
Our engineers have corrected the issue and we are monitoring improvements with the affected product features. We will continue monitoring the situation and provide a final update shortly.
identified
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
investigating
We are actively investigating reports that some DOIS - Run, Pro, Central, and LogMeIn Rescue customers may be experiencing slow or failed session launches for remote support, as well as new host installation for Pro and Central. Our engineers are working to identify the issue and will provide another update shortly.
Connectivity issues
major Observed active window 54m

View incident details and source

Started:

Contact Center GoTo Meeting Rescue Customer Engagement VoIP Calls - GoTo Connect Web GoTo Webinar GoTo Meeting API GoTo Assist Remote Support v5 VoIP Calls - GoTo Connect Mobile GoTo Training GoTo Assist Remote support v4 GoTo Training API PSTN Calls - Inbound GoTo Webinar API GoTo Assist Corporate GoTo Connect API Messaging - SMS Messaging - Chat Administration Portal Admin API
monitoring
We are seeing improvements to connectivity and are monitoring gradual recovery of services.
identified
We have identified the issue our team is all hands on deck to restore service.
investigating
We are currently investigating connectivity issues to a variety of GoTo products. A more detailed message will be sent shortly.
Emails not being delivered to customers
major Observed active window 1h 3m

View incident details and source

Started:

GoTo Meeting Rescue Pro/Central GoTo Webinar Helpdesk GoToMyPC GoTo Training GoTo Assist Service Desk GoTo Assist Corporate
monitoring
Our partner has corrected the issue and we are seeing sustained stability in email services. We will continue monitoring the situation and provide a final update shortly.
identified
Our engineers have identified the email delivery rate is improving and are continuously working towards a resolution with our mail delivery partner. We will provide another update shortly.
investigating
We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC. Our engineers are working to identify the issue and will provide another update shortly.
August 2026
LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures
major Observed active window 24h 34m

View incident details and source

Started:

Rescue Pro/Central
monitoring
Our engineers are seeing an improvement on the situation and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
identified
Our engineers continue to investigate the code signing issues reported for Rescue, GoTo Assist v5, Pro, and Central. We will provide another update shortly.
identified
Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions. We will provide another update shortly.

Legacy Incident Archive

17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Grasshopper - password reset and OTP emails blocked
major Source not attested
Last archived state: resolved
View archived record details
Grasshopper
monitoring
Our engineers are beginning to see signs of recovery following an internal mitigation as they continue to engage the vendor for final resolution. We are seeing that retries are successful, such that affected users have been able to receive password and authentication traffic. We will continue monitoring the situation and provide a final update shortly.
identified
Our engineers are aware of an issue affecting password reset and OTP emails impacting Microsoft365 and Outlook users. We have identified the issue as a vendor issue, and we have engaged with them to work toward resolution. We will provide another update shortly.
GoTo Customer Engagement - Whatsapp campaign issues
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Following the re-enablement of 1-to-1 templates yesterday, our engineers have re-enabled WhatAapp campaigns for all affected customers. A reload of the GoTo App will be necessary to access this feature again.
identified
Our engineers have made progress on the escalation with Meta and we are working to re-enable the Whatsapp 1-to-1 template features for all affected customers. WhatsApp campaigns are being addressed separately and remain unavailable for now. We will update this page as soon as we have a restoration estimate for this feature.
identified
We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available. We will post another update as soon as the situation progresses.
identified
Our team is working on an issue regarding WhatsApp campaigns. Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers. - Customers cannot send campaigns or initiate outbound conversations - Customers cannot onboard new WhatsApp numbers SMS campaigns are unaffected by this and remain functional. We are working with Meta to resolve this situation and will post an update as soon as possible.
July 2026
Join.me, GoToMyPC, Pro and Central - Login Issues
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update.
identified
Our engineers are seeing signs of improvements for Join.me, Pro and Central and still working on resolution for GoToMyPC. We will provide another update shortly.
identified
Our engineers have identified that change did not produce the expected outcome and are now working on an alternate solution. We will provide another update shortly.
identified
Our engineers follow closely the change's progression towards resolution while investigating a faster option. Login can still be intermittently working. We will provide another update soon.
identified
Our engineers have performed a change to restore functionality. It is still in progress to take full effect. In the meantime, login can be intermittently working. The team is also still looking at other options to get to a faster recovery. We will provide another update when new information is available.
identified
Our engineers have performed a change which will help restore functionality. However, it can take up to 4 hours to take full effect. In the meantime, login can be intermittently working. The team is also looking at other options to get to a faster recovery. We will provide another update shortly.
identified
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
investigating
Our engineers are still working to identify the source of this issue and will provide another update shortly.
investigating
We are actively investigating reports that some Pro and Central customers may be experiencing issues when trying to login. Our engineers are working to identify the issue and will provide another update shortly.
GoTo Connect - inbound/outbound call failures
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix that has addressed the inbound/outbound call issues that were reported, and we are now monitoring for continued stability. We will provide a final update shortly.
identified
Our engineers are continuing to investigate several underlying causes that result in the known issue. This includes identifying and following patterns, as well as understanding the full customer impact is. At this time, the investigation is ongoing. We will provide additional updates shortly.
identified
Our engineers are continuing to implement a fix for the issue. We will provide another update shortly.
identified
Our engineers are currently working on a plan to mitigate the issues and continue working toward resolution. We will provide another update shortly.
identified
Our engineers continue to investigate the issue and are actively working to determine the best path toward resolution. We will provide another update shortly.
identified
Our engineers have identified the issue and are now actively working toward a resolution. We will provide another update shortly.
investigating
We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls. Our engineers are working to identify the issue and will provide another update shortly.
GoTo Connect - inbound/outbound call failures
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and will provide a final update shortly.
identified
Our engineers have identified the issue and are now actively working toward a resolution. We will provide another update shortly.
investigating
We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls. Our engineers are working to identify the issue and will provide another update shortly.
June 2026
GoTo Connect - Contact Center and Call Reports Issue
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
identified
Our engineers continue to investigate the issue. We will provide another update as soon as it is available.
identified
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
investigating
We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion. Our engineers are working to identify the issue and will provide another update shortly.
May 2026
GoTo Connect - Authentication issue
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
identified
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
investigating
We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals. Our engineers are working to identify the issue and will provide another update shortly.
Logmein Rescue - Issue starting or joining sessions
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
identified
Our engineers have identified the issue and are now actively working towards a resolution. We are seeing gradual improvement and continuing to monitor the progress. We will provide another update shortly.
investigating
We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions. Our engineers are working to identify the issue and will provide another update shortly.
LogMeIn Rescue, Pro, and Central - Issue downloading Rescue and Pro/Central applets
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
identified
Our engineers are executing on the established plan to get back the system to prolonged stability We will provide another update shortly.
identified
Our engineers have identified a plan to get back the system to stustained stability and are starting to execute on it. We will provide another update shortly.
identified
We are continuing to work towards a resolution to ensure stability in starting and joining sessions. We will provide another update shortly.
identified
Our engineers are still seeing some intermittent issues after the fix and are continuing to investigate those. We will provide a status update once we have further information. We will provide another update shortly.
monitoring
A potential fix was applied to resolve the issue, and we are continuing to monitor for stability. We will continue monitoring the situation and provide a final update shortly.
identified
Our engineers are continuing to work on isolating the source of this issue. Due to its intermittent nature, trying again can allow to establish a proper connection. We will provide another update shortly.
identified
Our engineers are continuing to work on this issue and continue to work towards a resolution. We will provide another update shortly.
identified
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
investigating
We are actively investigating reports that some LogMeIn Rescue and Central customers may be experiencing issues downloading the applet to start or join remote sessions. Our engineers are working to identify the issue and will provide another update shortly.
Grasshopper - Login Issues
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
investigating
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
investigating
We are actively investigating reports that some Grasshopper customers may be experiencing login issues on apps. Our engineers are working to identify the issue and will provide another update shortly.
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