Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates
View the provider incident record →Current answer
GoTo experienced a major incident: Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates. ServiceAlert observed recovery on Sep 9, 2026.
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Incident Lifecycle
Affected Components
Rescue
Pro/Central
Incident Timeline
Monitoring
Our engineers have corrected the issue and we are monitoring improvements with the affected product features.
We will continue monitoring the situation and provide a final update shortly.
We will continue monitoring the situation and provide a final update shortly.
Sep 9, 2026 at 3:56 PM UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
We will provide another update shortly.
Sep 9, 2026 at 3:50 PM UTC
Investigating
We are actively investigating reports that some DOIS - Run, Pro, Central, and LogMeIn Rescue customers may be experiencing slow or failed session launches for remote support, as well as new host installation for Pro and Central.
Our engineers are working to identify the issue and will provide another update shortly.
Our engineers are working to identify the issue and will provide another update shortly.
Sep 9, 2026 at 3:46 PM UTC
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