LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures
View the provider incident record →Current answer
GoTo experienced a major incident: LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures. ServiceAlert observed recovery on Aug 28, 2026.
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Incident Lifecycle
Affected Components
Rescue
Pro/Central
Incident Timeline
Monitoring
Our engineers are seeing an improvement on the situation and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
We will continue monitoring the situation and provide a final update shortly.
Aug 27, 2026 at 5:40 PM UTC
Identified
Our engineers continue to investigate the code signing issues reported for Rescue, GoTo Assist v5, Pro, and Central.
We will provide another update shortly.
We will provide another update shortly.
Aug 27, 2026 at 4:38 PM UTC
Identified
Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions.
We will provide another update shortly.
We will provide another update shortly.
Aug 27, 2026 at 3:55 PM UTC
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