Current answer
GoTo experienced a major incident: Emails not being delivered to customers. ServiceAlert observed recovery on Sep 4, 2026.
Looking for an update now? Check the current status, or follow GoTo for future changes.
Incident Lifecycle
Affected Components
GoTo Meeting
Rescue
Pro/Central
GoTo Webinar
Helpdesk
GoToMyPC
GoTo Training
GoTo Assist Service Desk
GoTo Assist Corporate
Incident Timeline
Monitoring
Our partner has corrected the issue and we are seeing sustained stability in email services.
We will continue monitoring the situation and provide a final update shortly.
We will continue monitoring the situation and provide a final update shortly.
Sep 4, 2026 at 12:59 PM UTC
Identified
Our engineers have identified the email delivery rate is improving and are continuously working towards a resolution with our mail delivery partner.
We will provide another update shortly.
We will provide another update shortly.
Sep 4, 2026 at 12:47 PM UTC
Investigating
We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC.
Our engineers are working to identify the issue and will provide another update shortly.
Our engineers are working to identify the issue and will provide another update shortly.
Sep 4, 2026 at 12:31 PM UTC
Was your business affected by this GoTo outage?
Follow GoTo and route available status alerts to email or a team channel.