Current answer
GoTo experienced a major incident: GoTo Connect - Issue with incoming calls. ServiceAlert observed recovery on Sep 23, 2026.
Looking for an update now? Check the current status, or follow GoTo for future changes.
Incident Lifecycle
Affected Components
PSTN Calls - Inbound
Incident Timeline
Monitoring
Our engineers have corrected the issue and we are monitoring the successful establishment of incoming calls.
We will continue monitoring the situation and provide a final update shortly.
We will continue monitoring the situation and provide a final update shortly.
Sep 23, 2026 at 1:43 PM UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
We will provide another update shortly.
Sep 23, 2026 at 1:31 PM UTC
Investigating
We are actively investigating reports that some GoTo Connect customers may be experiencing receiving inbound calls. Outbound calls and internal extensions calls are not affected.
Our engineers are working with our PSTN peers to identify the issue and will provide another update shortly.
Our engineers are working with our PSTN peers to identify the issue and will provide another update shortly.
Sep 23, 2026 at 12:53 PM UTC
Was your business affected by this GoTo outage?
Follow GoTo and route available status alerts to email or a team channel.