Provider resolved: . The notice publication date does not establish the outage start.
Conversations
resolved
We can confirm that the issue has been fixed and that the service is fully operational.
Resolution time was 14:18 UTC
We will post the RCA to the status page after the investigation.
monitoring
We have released a fix, we are continuing to monitor the situation, the platform is operational now.
investigating
We are investigating a possible issue with our underlying database provider. We will continue posting updates.
investigating
We are investigating an issue on EU residency affecting the ElevenAgents platform.
Provider resolved: . The notice publication date does not establish the outage start.
UI
resolved
Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.
identified
Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the Text search "Text search": https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search endpoint may continue to see failures as we continue to work to mitigate the issue.
identified
Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.
investigating
We are investigating an issue in the EU Residency where recent conversations are not showing up in history.
The conversation history is not lost; there is just a lag in displaying it.
Please note that this doesn't affect actual conversations; everything is working correctly.
We are working on getting the history back up.
Provider resolved: . The notice publication date does not establish the outage start.
ElevenCreative
resolved
Our engineers have deployed a fix that has fully restored Claude MCP functionality.
identified
We are currently working to release a targeted fix to restore functionality to the Claude MCP tool
investigating
We are investigating an issue where the MCP connection is not working.
Please note that this does not affect ElevenAgents, where everything is working correctly.
Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests
Provider resolved: . The notice publication date does not establish the outage start.
ElevenCreative
resolved
We’ll mark this incident as resolved.
Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved.
identified
Our ticketing system is back online. Although, it is not yet at full capacity. We're still waiting for our ticketing provider to get us fully back up.
We can now receive tickets again and have started getting back to customers.
identified
Our ticketing provider has identified the cause of the issue and is working to restore service. At this stage, the resolution is dependent on their work, and we do not yet have a timeline from them.
In the meantime, our team is handling as many tickets as possible manually. Response times may be slightly longer than usual, and we appreciate your patience. We will respond to everyone as soon as we can.
investigating
We're still investigating. This is an issue with our ticketing provider, and we're working with them to restore the service.
investigating
We're aware that some users may experience issues when opening new customer support tickets or replying to old ones. We're investigating and will update shortly.
Provider resolved: . The notice publication date does not establish the outage start.
OtherElevenCreative
resolved
Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally.
identified
Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing.
Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products.
We'll continue to pass further updates as we track the deployment of this fix.
identified
We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing.
We will pass further updates as we track the deployment of this fix.
identified
The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.
identified
We have located the cause of the elevated errors, and we are working on a fix.
investigating
We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Agent Tool Creation and Update Does not Save
majorSource not attested
Last archived state: resolved
View archived record details
identified
Currently, creating and updating agent tools when the tool has the Post, Put, and Patch methods in the tool configuration does not allow the tool to save. Our engineers have identified the core issue and are currently working to implement a fix.
Free tier users - Issue where free tier users are unable to log in to the website
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where free tier users are unable to log in to the website.
UI dubbing failures
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of reports of intermittent issues affecting some UI dubbing requests and are actively investigating. The platform remains available, and no broader impact to the UI has been identified at this time.
TTV - Elevated 500 error rates
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Error rates have returned to zero, and we are continuing to monitor performance to ensure stability.
identified
We are currently investigating an issue stemming from an upstream provider which is affecting Text to Voice (TTV), where some generations are failing with a 500 error.
Transient STT/STS Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
investigating
May 2026
Failures in Exports of Studio and Dubbing projects
minorSource not attested
Last archived state: resolved
View archived record details
identified
Plan Upgrade Delay
minorSource not attested
Last archived state: resolved
View archived record details
identified
investigating
Intermittent 500 Errors in Text-to-Speech (TTS) Generation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
investigating
EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter
