Provider resolved: . The notice publication date does not establish the outage start.
Telephony
resolved
Inbound calls are currently operational.
identified
From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
Provider resolved: . The notice publication date does not establish the outage start.
Text to SpeechSpeech to Text
resolved
The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
identified
Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
Provider resolved: . The notice publication date does not establish the outage start.
Telephony
resolved
After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.
identified
Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.
identified
We have identified the root cause of the failed SIP calls and prepared a fix.
identified
Our team is still actively working to restore all calls and phone numbers to their normal working state.
identified
Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.
identified
Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.
investigating
Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.
resolved
The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.
identified
We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.
investigating
Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.
Conversation History Not Showing Recent Calls (EU Residency) - All Conversation are appearing with a delay
Provider resolved: . The notice publication date does not establish the outage start.
Other API endpointsUIConversations
resolved
The issue has been resolved. All the previous conversations should be visible now.
monitoring
We have fixed the issue, all the conversations should become visible. We are monitoring the situation.
investigating
Conversations in the EU Residency are appearing in Conversation History with a smaller delay. However, nothing is lost; all the conversations are saved. We are working on a fix.
Provider resolved: . The notice publication date does not establish the outage start.
OtherElevenCreativeText to SpeechRAGOther API endpointsTelephonyUIQualityConversationsSpeech to Text
resolved
We experienced an increased error rate across multiple services between 17:04 UTC to 17:13 UTC on July 8th in the US region. We are investigating why this happened to prevent recurrence.
Provider resolved: . The notice publication date does not establish the outage start.
ElevenCreative
resolved
We have implemented a fix for the heightened image and video generation error rate. We have not seen any further issues after implementing the fix.
investigating
We are experiencing an increased error rate for generating images and videos. This will impact all services that rely on image and video generation, including Flows and Templates. We are looking into this and will post updates as they become available.
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Agent Tool Creation and Update Does not Save
majorSource not attested
Last archived state: resolved
View archived record details
identified
Currently, creating and updating agent tools when the tool has the Post, Put, and Patch methods in the tool configuration does not allow the tool to save. Our engineers have identified the core issue and are currently working to implement a fix.
Free tier users - Issue where free tier users are unable to log in to the website
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where free tier users are unable to log in to the website.
UI dubbing failures
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of reports of intermittent issues affecting some UI dubbing requests and are actively investigating. The platform remains available, and no broader impact to the UI has been identified at this time.
TTV - Elevated 500 error rates
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Error rates have returned to zero, and we are continuing to monitor performance to ensure stability.
identified
We are currently investigating an issue stemming from an upstream provider which is affecting Text to Voice (TTV), where some generations are failing with a 500 error.
Transient STT/STS Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
investigating
May 2026
Failures in Exports of Studio and Dubbing projects
minorSource not attested
Last archived state: resolved
View archived record details
identified
Plan Upgrade Delay
minorSource not attested
Last archived state: resolved
View archived record details
identified
investigating
Intermittent 500 Errors in Text-to-Speech (TTS) Generation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
investigating
EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter
