EU Residency - Conversation history not showing for recent calls
View the provider incident record →Current answer
ElevenLabs experienced a minor incident: EU Residency - Conversation history not showing for recent calls. Resolved on Sep 10, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
UI
Incident Timeline
Resolved
Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.
Sep 10, 2026 at 8:43 PM UTC
Identified
Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the Text search "Text search": https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search endpoint may continue to see failures as we continue to work to mitigate the issue.
Sep 10, 2026 at 4:21 PM UTC
Identified
Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.
Sep 10, 2026 at 10:19 AM UTC
Investigating
We are investigating an issue in the EU Residency where recent conversations are not showing up in history.
The conversation history is not lost; there is just a lag in displaying it.
Please note that this doesn't affect actual conversations; everything is working correctly.
We are working on getting the history back up.
The conversation history is not lost; there is just a lag in displaying it.
Please note that this doesn't affect actual conversations; everything is working correctly.
We are working on getting the history back up.
Sep 10, 2026 at 9:44 AM UTC
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