Customer support ticketing system not receiving new tickets and ticket replies
View the provider incident record →Current answer
ElevenLabs experienced a minor incident: Customer support ticketing system not receiving new tickets and ticket replies. Resolved on Aug 31, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
ElevenCreative
Incident Timeline
Resolved
We’ll mark this incident as resolved.
Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved.
Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved.
Aug 31, 2026 at 12:35 PM UTC
Identified
Our ticketing system is back online. Although, it is not yet at full capacity. We're still waiting for our ticketing provider to get us fully back up.
We can now receive tickets again and have started getting back to customers.
We can now receive tickets again and have started getting back to customers.
Aug 31, 2026 at 11:20 AM UTC
Identified
Our ticketing provider has identified the cause of the issue and is working to restore service. At this stage, the resolution is dependent on their work, and we do not yet have a timeline from them.
In the meantime, our team is handling as many tickets as possible manually. Response times may be slightly longer than usual, and we appreciate your patience. We will respond to everyone as soon as we can.
In the meantime, our team is handling as many tickets as possible manually. Response times may be slightly longer than usual, and we appreciate your patience. We will respond to everyone as soon as we can.
Aug 31, 2026 at 9:34 AM UTC
Investigating
We're still investigating. This is an issue with our ticketing provider, and we're working with them to restore the service.
Aug 31, 2026 at 8:46 AM UTC
Investigating
We're aware that some users may experience issues when opening new customer support tickets or replying to old ones. We're investigating and will update shortly.
Aug 31, 2026 at 8:10 AM UTC
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