ElevenLabs Outage History
Daily status observations, past incidents, and reported issue history for ElevenLabs.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 88% | 25 | 3 |
| July 2026 | 83.9% | 31 | 5 |
| June 2026 | 86.7% | 30 | 4 |
| May 2026 | 80% | 5 | 1 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Media not loading across several products
Started:
identified
Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing.
Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products.
We'll continue to pass further updates as we track the deployment of this fix.
identified
We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing.
We will pass further updates as we track the deployment of this fix.
identified
The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.
identified
We have located the cause of the elevated errors, and we are working on a fix.
investigating
We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.
Inbound Twilio calls experiencing intermittent connection failures
Started:
identified
From ~07:00 UTC, a small percentage of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
Elevated error rates on TTS, STT APIs
Started:
identified
The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
identified
Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
July 2026
SIP call failures
Started:
identified
Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.
identified
Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue.
identified
We have identified the root cause of the failed SIP calls and prepared a fix.
identified
Our team is still actively working to restore all calls and phone numbers to their normal working state.
identified
Our team is actively working to add additional logging to our systems and identify the root cause of the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.
identified
Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.
investigating
Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.
resolved
The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.
identified
We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.
investigating
Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.
Conversation History Not Showing Recent Calls (EU Residency) - All Conversation are appearing with a delay
Started:
monitoring
We have fixed the issue, all the conversations should become visible. We are monitoring the situation.
investigating
Conversations in the EU Residency are appearing in Conversation History with a smaller delay. However, nothing is lost; all the conversations are saved. We are working on a fix.
Speech Engine Conversation Failures
Started:
identified
We've identified a recent release that is causing Speech Engine conversations to fail. We are currently working to address the issue.
WhatsApp outbound message failures
Started:
identified
Customers using WhatsApp to initiate outbound messages will see failed conversations. We've identified the problem and a fix is being rolled out.
Image and Video Generation Errors
Started:
investigating
We are experiencing an increased error rate for generating images and videos. This will impact all services that rely on image and video generation, including Flows and Templates. We are looking into this and will post updates as they become available.
June 2026
Agent Tool Creation and Update Does not Save
Started:
identified
Currently, creating and updating agent tools when the tool has the Post, Put, and Patch methods in the tool configuration does not allow the tool to save. Our engineers have identified the core issue and are currently working to implement a fix.
Free tier users - Issue where free tier users are unable to log in to the website
Started:
investigating
We are currently investigating an issue where free tier users are unable to log in to the website.
UI dubbing failures
Started:
investigating
We are aware of reports of intermittent issues affecting some UI dubbing requests and are actively investigating. The platform remains available, and no broader impact to the UI has been identified at this time.
TTV - Elevated 500 error rates
Started:
monitoring
Error rates have returned to zero, and we are continuing to monitor performance to ensure stability.
identified
We are currently investigating an issue stemming from an upstream provider which is affecting Text to Voice (TTV), where some generations are failing with a 500 error.
Transient STT/STS Errors
Started:
monitoring
investigating
May 2026
Failures in Exports of Studio and Dubbing projects
Started:
identified
Plan Upgrade Delay
Started:
identified
investigating
Intermittent 500 Errors in Text-to-Speech (TTS) Generation
Started:
monitoring
EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server
Started:
monitoring
investigating
EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter
Started:
monitoring
investigating
investigating
EU Residency: Elevated error rates for ASR
Started:
monitoring
investigating
Voices not showing up in EU and India data residency workspaces
Started:
identified
investigating
April 2026
Payment Issues
Started:
monitoring
monitoring
investigating
Twilio Native Integration: Some Successful Transfers Show as Failed
Started:
monitoring
identified
investigating
SIP Call Failures
Started:
investigating
Some newly created voices may not appear in “My voices” search
Started:
investigating
Errors with workspaces for new users (created today)
Started:
monitoring
investigating
March 2026
Degraded SIP Calls – Transfer to Human Affected
Started:
monitoring
investigating
Intemittent failures on inbound SIP calls
Started:
monitoring
investigating
investigating
resolved
investigating
Elevated Error Rates
Started:
investigating
ASR and dubbing services down
Started:
investigating