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ElevenLabs Outage History

Daily provider-status observations and published incident history for ElevenLabs.

Operational

ElevenLabs is operational. Verified . Official provider source.

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Building verified history 20 of 24 verified daily observations collected. A percentage will appear after the minimum coverage threshold is met.

90-Day Trend

Jul 22Oct 20

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 54 Days)

Jul 22 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Agents - EU Residency
partial

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Conversations
resolved
We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.
monitoring
We have released a fix, we are continuing to monitor the situation, the platform is operational now.
investigating
We are investigating a possible issue with our underlying database provider. We will continue posting updates.
investigating
We are investigating an issue on EU residency affecting the ElevenAgents platform.
Some ElevenAgents calls failed to start
partial

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Telephony
resolved
The issue has been fully resolved and everything is functional again.
monitoring
We have released another fix, the error rate is now down.
identified
We are still seeing some calls that are failing, our team is currently applying a new fix.
monitoring
The calls are working now.
investigating
We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
EU Residency - Conversation history not showing for recent calls
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

UI
resolved
Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.
identified
Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the Text search "Text search": https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search endpoint may continue to see failures as we continue to work to mitigate the issue.
identified
Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.
investigating
We are investigating an issue in the EU Residency where recent conversations are not showing up in history. The conversation history is not lost; there is just a lag in displaying it. Please note that this doesn't affect actual conversations; everything is working correctly. We are working on getting the history back up.
Claude MCP connection not working
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

ElevenCreative
resolved
Our engineers have deployed a fix that has fully restored Claude MCP functionality.
identified
We are currently working to release a targeted fix to restore functionality to the Claude MCP tool
investigating
We are investigating an issue where the MCP connection is not working. Please note that this does not affect ElevenAgents, where everything is working correctly.
Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Other Speech to Text
resolved
After completing the monitoring stage, we have confirmed that STT latency has returned to baseline stability.
monitoring
The issue has been fixed, the error rate should be zero. We are currently monitoring the situation.
identified
We've identified the root cause and are rolling out a fix. Error rates should be improving, and we're continuing to monitor.
investigating
We're investigating a latency increase on the Global Residency server for Speech-to-Text and Dubbing models, affecting a small subset of requests.
EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Speech to Text
resolved
The issue has been resolved, everything is back at normal.
monitoring
We have released a fix, the error rate is back at zero. We are monitoring the situation.
investigating
We're investigating a latency increase on the EU Residency server for Speech-to-Text models, affecting a small subset of requests.
August 2026
Customer support ticketing system not receiving new tickets and ticket replies
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

ElevenCreative
resolved
We’ll mark this incident as resolved. Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved.
identified
Our ticketing system is back online. Although, it is not yet at full capacity. We're still waiting for our ticketing provider to get us fully back up. We can now receive tickets again and have started getting back to customers.
identified
Our ticketing provider has identified the cause of the issue and is working to restore service. At this stage, the resolution is dependent on their work, and we do not yet have a timeline from them. In the meantime, our team is handling as many tickets as possible manually. Response times may be slightly longer than usual, and we appreciate your patience. We will respond to everyone as soon as we can.
investigating
We're still investigating. This is an issue with our ticketing provider, and we're working with them to restore the service.
investigating
We're aware that some users may experience issues when opening new customer support tickets or replying to old ones. We're investigating and will update shortly.
Batch calling degraded in EU residency
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Telephony
resolved
Latency has since decreased, and we are working on adding more alerts on our side to help us identify and respond to similar latency issues earlier.
identified
Outbound Batch calls in the European residency experienced dispatch delays of up to 30 minutes between 08:00 and 11:00 UTC.
Elevated latency on Text-to-Speech and Speech-to-Text Requests
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Text to Speech Speech to Text
resolved
The issue has been resolved. A root cause analysis will be shared shortly.
monitoring
Latency has returned to baseline levels.
investigating
We are currently investigating the root cause.
Media not loading across several products
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Other ElevenCreative
resolved
Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally.
identified
Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products. We'll continue to pass further updates as we track the deployment of this fix.
identified
We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. We will pass further updates as we track the deployment of this fix.
identified
The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.
identified
We have located the cause of the elevated errors, and we are working on a fix.
investigating
We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.

Legacy Incident Archive

21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

March 2026
ASR and dubbing services down
critical Source not attested
Last archived state: resolved
View archived record details
investigating
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