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81.8%of 44 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
CLM workflow and expression evaluation degradation and failures (Incident 5734)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-09-06 11:17 PM UTC until 2026-09-07 01:34 PM UTC.
identified
We have identified the issue and are implementing a fix.
investigating
We are investigating the issue. Some customers may experience degradation and failures in CLM workflow and expression evaluation.
Intermittent login and API failures (Incident 5729)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / AUeSignature / JP1
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced Intermittent login and API failures from 2026-09-04 06:15 AM UTC until 2026-09-04 08:36 AM UTC.
Provider resolved: . The notice publication date does not establish the outage start.
CLM / S1.EU
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced increased latency and delays from 2026-08-31 03:15 PM UTC until 2026-08-31 04:56 PM UTC.
investigating
We are continuing to investigate this issue.
investigating
Customers may be experiencing latency when loading the CLM UI in S1.EU. We are actively investigating this issue.
Slow performance and delays for Agreement Manager, CLM, and eSign (Incident 5674)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / CAeSignature / AU
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-27 11:27 PM UTC until 2026-08-28 01:18 AM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the underlying cause and are working to implement a fix.
investigating
We are investigating delays across the site.
Document Upload and Generation Errors (Incident 5595)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / DEMO
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-12 10:20 PM UTC until 2026-08-12 11:39 PM UTC.
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Degraded Task Processing and Latency across multiple services (Incident 5576)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-11 12:05 PM UTC until 2026-08-12 02:50 AM UTC.
monitoring
We continue to monitor the environment to ensure stability.
monitoring
We continue to monitor the environment to ensure stability.
identified
We continue to work to implement a fix for the issue.
identified
Our initial fix did not fully mitigate this issue. Our teams are continuing to work to implement a fix to resolve the issue.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating issues where some customers may see latency or failures when generating documents. Engineering teams have been engaged and are actively triaging.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-11 04:00 AM UTC until 2026-08-11 06:58 AM UTC.
resolved
Further monitoring has concluded that the fix implemented by our engineering teams has resolved this incident.
monitoring
Our engineering teams have deployed a fix to the affected environments and we are monitoring our telemetry to validate.
identified
Our engineering teams have identified the potential cause of this issue and we are in the process of deploying a fix.
investigating
Some customers may be experiencing issues when attempting to sign in to Docusign in the AU region. Engineering teams have been engaged and we are actively triaging this issue.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-06 07:33 PM UTC until 2026-08-06 09:01 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
Provider resolved: . The notice publication date does not establish the outage start.
CLM / UAT NA11CLM / DEMO S1
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-04 06:43 PM UTC to 2026-08-05 08:35 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Customers may experience issues accessing the eSign Admin Settings page (Incident 5527)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / DEMO
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-04 18:30 UTC until 2026-08-05 4:38 AM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and we continue our work to implement a fix.
identified
We have identified the issue and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are investigating this issue.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Email notifications sent from custom domains may not be delivered (Incident 5106)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are actively investigating the issue.
Notification failures when utilising Outlook (Incident 5087)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied and our engineering teams are actively reviewing our telemetry to confirm this fix has mitigated the issue.
investigating
Customers utilising Outlook may receive delivery notification failures when sending envelopes to signers. Engineering teams have been engaged and we are actively triaiging this issue.
Users may encounter errors when attempting to process envelopes (Incident 5072)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating this issue.
Document Upload and Generation Errors (Incident 5073)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
investigating
We continue to investigate the issue.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Customers Unable to Purchase Plans (Incident 5034)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Organization Reports May Remain in "Exporting" Status (Incident 5020)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for the issue.
identified
Customers may be experiencing issues when attempting to export organization reports. Our engineering teams are engaged and have identified the cause and are working on a fix for this.
Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
May 2026
Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
minorSource not attested
Last archived state: resolved
View archived record details
identified
Engineers have identified the root cause and are executing a fix.
identified
Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.
Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Salesforce is experiencing an outage that may impact customers using the Salesforce integration. Docusign services are not experiencing any outages at this time. The issue will resolve when Salesforce resolves their outage.
