Degraded Task Processing and Latency across multiple services (Incident 5576)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Degraded Task Processing and Latency across multiple services (Incident 5576). Resolved on Aug 12, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
CLM / NA11
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-11 12:05 PM UTC until 2026-08-12 02:50 AM UTC.
Customers may have experienced errors from 2026-08-11 12:05 PM UTC until 2026-08-12 02:50 AM UTC.
Aug 12, 2026 at 2:49 AM UTC
Monitoring
We continue to monitor the environment to ensure stability.
Aug 12, 2026 at 12:16 AM UTC
Monitoring
We continue to monitor the environment to ensure stability.
Aug 11, 2026 at 9:09 PM UTC
Identified
We continue to work to implement a fix for the issue.
Aug 11, 2026 at 7:49 PM UTC
Identified
Our initial fix did not fully mitigate this issue. Our teams are continuing to work to implement a fix to resolve the issue.
Aug 11, 2026 at 6:54 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 11, 2026 at 6:17 PM UTC
Identified
The issue has been identified and we continue our work to implement a fix.
Aug 11, 2026 at 5:58 PM UTC
Identified
We have identified the issue and a fix is being implemented.
Aug 11, 2026 at 5:08 PM UTC
Investigating
We continue to investigate the issue and additional resources have been engaged.
Aug 11, 2026 at 4:12 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 11, 2026 at 2:42 PM UTC
Investigating
We are currently investigating issues where some customers may see latency or failures when generating documents. Engineering teams have been engaged and are actively triaging.
Aug 11, 2026 at 1:14 PM UTC
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