Slow performance and delays for Agreement Manager, CLM, and eSign (Incident 5674)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Slow performance and delays for Agreement Manager, CLM, and eSign (Incident 5674). Resolved on Aug 28, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
eSignature / CA
eSignature / AU
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-27 11:27 PM UTC until 2026-08-28 01:18 AM UTC.
Customers may have experienced errors from 2026-08-27 11:27 PM UTC until 2026-08-28 01:18 AM UTC.
Aug 28, 2026 at 1:49 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 28, 2026 at 1:27 AM UTC
Identified
The issue has been identified and we continue our work to implement a fix.
Aug 28, 2026 at 12:25 AM UTC
Identified
We have identified the underlying cause and are working to implement a fix.
Aug 28, 2026 at 12:04 AM UTC
Investigating
We are investigating delays across the site.
Aug 27, 2026 at 11:39 PM UTC
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