Current answer
DocuSign experienced a minor incident: Login Issues in certain regions (Incident 5572). Resolved on Sep 17, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
Looking for an update now? Check the current status, or follow DocuSign for future changes.
Provider notice timeline
Affected Components
eSignature / AU
eSignature / NA4
eSignature / JP1
eSignature / NA1
eSignature / NA2
eSignature / NA3
eSignature / CA
eSignature / EU
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-08-11 04:00 AM UTC until 2026-08-11 06:58 AM UTC.
Customers may have experienced errors from 2026-08-11 04:00 AM UTC until 2026-08-11 06:58 AM UTC.
Sep 17, 2026 at 12:38 AM UTC
Resolved
Further monitoring has concluded that the fix implemented by our engineering teams has resolved this incident.
Aug 11, 2026 at 6:50 AM UTC
Monitoring
Our engineering teams have deployed a fix to the affected environments and we are monitoring our telemetry to validate.
Aug 11, 2026 at 5:46 AM UTC
Identified
Our engineering teams have identified the potential cause of this issue and we are in the process of deploying a fix.
Aug 11, 2026 at 5:01 AM UTC
Investigating
Some customers may be experiencing issues when attempting to sign in to Docusign in the AU region. Engineering teams have been engaged and we are actively triaging this issue.
Aug 11, 2026 at 4:49 AM UTC
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