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90.5%of 74 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
89.7%
29
3
September 2026
84%
25
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.
monitoring
Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.
investigating
Our fax provider, Documo, is experiencing SIP-related network issues that may affect some inbound faxes. Their team is investigating, and we will update this page once the issue is resolved.
Outbound faxes and fax management are expected to continue functioning normally.
ControlOne partial service degradation to Cloudflare
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified, and a fix is rolling out in stages to all customers.
investigating
We have identified an issue causing a partial service degradation for a subset of customers.
ControlOne Bridges and Agents may experience intermittent connectivity failures to sites and applications hosted behind cloudflare https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
ControlOne partial service degradation in the [US-SouthEast ATL] Region
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We have identified an issue causing a partial service degradation for a subset of customers in the [US-SouthEast] region.
ControlOne Agents may experience intermittent connectivity or "Retrying" status
September 2026
ControlOne service degradation in the US-Midwest (ORD) Region
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.
Our upstream carrier is observing expected calling behavior and will continue to monitor for stability.
identified
We have identified the source of intermittent inbound call drops affecting a subset of customers. Our upstream voice carrier has confirmed a network incident causing packet loss on a portion of voice traffic. This is resulting in inbound calls intermittently failing to ring through or dropping shortly after connection.
Our carrier is actively working to restore normal calling behavior, and we are closely monitoring call quality across affected accounts. We will provide updates as we have mor...
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting inbound calls for some customers.
The disruption is related to a fiber network failure impacting one of our upstream service providers. Our team is actively working with the provider to monitor recovery and restore normal inbound calling as quickly as possible.
Outbound calling (unless routed through this provider) and other services are not currently impacted.
We will provide additional updates as more information becomes available.
ControlOne partial service degradation in the US-SouthWest (LAX) Region
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating a partial service degradation in the US-SouthWest (LAX) Region. Some customers are experiencing higher than normal latency and intermittent connectivity.
August 2026
ControlOne partial service degradation in US-SouthEast (ATL) region
Impacted workloads have been rescheduled to alternate compute hosts and we are monitoring the results. The impacted hardware will undergo remediation actions for the affected physical components.
investigating
We are currently investigating a partial service degradation in the US-Southeast (ATL) Region impacting bridge connectivity for a subset of customers.
Legacy Incident Archive
25 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
UCaaS Voice Services Impairment
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Cytracom Engineering has identified an issue impairing outbound calls for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.
UCaaS: Desktop App
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Some customers reported issues with inbound and outbound calls on the Desktop App. Affected users were advised to log out and log back in to resolve the issue.
UCaaS: Call Parking Issue for small subset of D2 devices
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A limited number of D2 devices (~12 endpoints) experienced an issue with call parking due to a firmware defect. This is not a service outage and does not affect the broader UCaaS platform or other device types.
The issue has been identified, and a remediation plan is in progress. Affected devices will be updated to resolve the issue. We are continuing to monitor and will provide updates as remediation is completed.
identified
A subset of customers reported issues with call parking not functioning correctly. The root cause has been identified, and a remediation is being developed.
UCaaS: Management Portal Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service has been restarted. All management functions are operational, and the system is stable.
investigating
We are investigating an issue impacting the UCaaS Management Portal.
UCaaS: Management Portal Unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally.
The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted to restore functionality. A plan is in place to increase service capacity to prevent recurrence.
We are continuing to monitor the stability of the service.
investigating
The UCaaS Management Portal is currently unavailable, preventing users from accessing administrative functions and configuration interfaces. Core calling services are not impacted at this time; however, administrators are unable to manage users, devices, or settings through the portal.
Engineering teams have been engaged and are actively investigating the root cause. Updates will be provided as more information becomes available.
