Current answer
Cytracom experienced a major incident: UCaaS: Degraded Fax Service. ServiceAlert observed recovery on Oct 29, 2026.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
Fax Completion
Incident Timeline
Monitoring
Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.
Oct 28, 2026 at 5:15 PM UTC
Monitoring
Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.
Oct 28, 2026 at 5:06 PM UTC
Investigating
Our fax provider, Documo, is experiencing SIP-related network issues that may affect some inbound faxes. Their team is investigating, and we will update this page once the issue is resolved.
Outbound faxes and fax management are expected to continue functioning normally.
Outbound faxes and fax management are expected to continue functioning normally.
Oct 28, 2026 at 3:10 PM UTC
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