ControlOne partial service degradation in the [US-SouthEast ATL] Region
View the provider incident record →Current answer
Cytracom experienced a major incident: ControlOne partial service degradation in the [US-SouthEast ATL] Region. ServiceAlert observed recovery on Oct 2, 2026.
Looking for an update now? Check the current status, or follow Cytracom for future changes.
Incident Lifecycle
Affected Components
US-SouthEast (ATL) Region
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 2, 2026 at 2:34 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 2, 2026 at 1:51 PM UTC
Investigating
We have identified an issue causing a partial service degradation for a subset of customers in the [US-SouthEast] region.
ControlOne Agents may experience intermittent connectivity or "Retrying" status
ControlOne Agents may experience intermittent connectivity or "Retrying" status
Oct 2, 2026 at 1:27 PM UTC
Was your business affected by this Cytracom outage?
Follow Cytracom and route available status alerts to email or a team channel.