Looking for an update now? Check the current status, or follow Cytracom for future changes.
86.7%of 30 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
84%
25
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
ControlOne service degradation in the US-Midwest (ORD) Region
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.
Our upstream carrier is observing expected calling behavior and will continue to monitor for stability.
identified
We have identified the source of intermittent inbound call drops affecting a subset of customers. Our upstream voice carrier has confirmed a network incident causing packet loss on a portion of voice traffic. This is resulting in inbound calls intermittently failing to ring through or dropping shortly after connection.
Our carrier is actively working to restore normal calling behavior, and we are closely monitoring call quality across affected accounts. We will provide updates as we have mor...
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting inbound calls for some customers.
The disruption is related to a fiber network failure impacting one of our upstream service providers. Our team is actively working with the provider to monitor recovery and restore normal inbound calling as quickly as possible.
Outbound calling (unless routed through this provider) and other services are not currently impacted.
We will provide additional updates as more information becomes available.
ControlOne partial service degradation in the US-SouthWest (LAX) Region
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating a partial service degradation in the US-SouthWest (LAX) Region. Some customers are experiencing higher than normal latency and intermittent connectivity.
August 2026
ControlOne partial service degradation in US-SouthEast (ATL) region
Impacted workloads have been rescheduled to alternate compute hosts and we are monitoring the results. The impacted hardware will undergo remediation actions for the affected physical components.
investigating
We are currently investigating a partial service degradation in the US-Southeast (ATL) Region impacting bridge connectivity for a subset of customers.
Legacy Incident Archive
25 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
ControlOne partial service degradation in the US-SouthWest (LAX) Region
minorSource not attested
Last archived state: resolved
View archived record details
US-SouthWest (LAX) Region
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating a partial service degradation in the US-SouthWest (LAX) Region impacting bridge connectivity for a subset of customers.
ControlOne geolocation services degraded
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting ControlOne Agent geolocation services. Agents may intermittently fail a location in the portal, or fail a device posture check that requires a location fix. As a workaround partners can remove geolocation from the policy.
ControlOne site status reporting
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue causing a subset of ControlOne Sites to report an incorrect ISP status in the ControlOne portal. This is a visual problem only and does not impact site connectivity.
ControlOne partial service degradation in the US-Southeast (ATL) Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating a partial service degradation in the US-Southeast (ATL) Region.
ControlOne API + Management portal increased load times.
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to configuration changes more slowly than usual. The management portal may appear unresponsive until this clears.
July 2026
UCaaS: Inbount/Outbound Calls Failing
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are investigating an issue impacting inbound and outbound call failures. We we identified an incorrect configuration that caused this issue. We are working on a fix and will update soon.
ControlOne partial service degradation in the US-SouthCentral (DFW) Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthCentral ControlOne region.
ControlOne Bridges may experience intermittent connectivity
ControlOne Agents may experience intermittent connectivity or "Retrying" status
ControlOne partial service degradation in the US-Southeast (ATL) Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have identified an issue causing a partial service degradation for a 15% subset of customers in the US-Southeast ControlOne region.
ControlOne Bridges may experience intermittent connectivity
ControlOne Agents may experience intermittent connectivity or "Retrying" status
UCaaS: Inbound and Outbound Call Failure
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We restarted the network interface and the calls should flow as usual. Thanks for your patience during this issue.
investigating
One of the servers in our fleet experiencing network connectivity issues and our engineering team is investigating. If you are in that server, you may experience intermittent call failures. We will resolve this quickly and thanks for your patience.
UCaaS: Partial Inbound/Outbound Call Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have taken corrective action to address the partial inbound and outbound call failures affecting some customers.
A small number of call processing servers were restarted to restore normal call flow. Call traffic has recovered, and we are currently monitoring the platform to confirm continued stability.
Some users may have experienced failed call attempts, delayed call setup, or intermittent call completion issues during the incident.
We will continue monitoring and provide a final updat...
investigating
We are currently investigating an issue causing partial inbound and outbound call failures for some customers.
Affected users may experience failed call attempts, delayed call setup, or intermittent call completion issues. The issue does not appear to impact all calls or all customers.
Our engineering team is actively investigating and working to restore full calling functionality. We will provide additional updates as more information becomes available.
