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Cytracom Outage History

Uptime record, past incidents, and downtime history for Cytracom.

Checking current status...
70.3% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 73.3% 15 4
July 2026 74.2% 31 8
June 2026 66.7% 30 10
May 2026 66.7% 15 5

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
ControlOne geolocation services degraded
minor

Started: Aug 14, 12:33 PM

monitoring
A fix has been implemented and we are monitoring the results.
Aug 14, 12:47 PM
identified
We have identified an issue affecting ControlOne Agent geolocation services. Agents may intermittently fail a location in the portal, or fail a device posture check that requires a location fix. As a workaround partners can remove geolocation from the policy.
Aug 14, 12:33 PM
ControlOne site status reporting
minor

Started: Aug 13, 8:10 PM

monitoring
A fix has been implemented and we are monitoring the results.
Aug 13, 10:09 PM
identified
The issue has been identified and a fix is being implemented.
Aug 13, 9:06 PM
investigating
We are currently investigating an issue causing a subset of ControlOne Sites to report an incorrect ISP status in the ControlOne portal. This is a visual problem only and does not impact site connectivity.
Aug 13, 8:10 PM
ControlOne partial service degradation in the US-Southeast (ATL) Region
minor

Started: Aug 11, 1:29 PM

monitoring
A fix has been implemented and we are monitoring the results.
Aug 11, 4:55 PM
investigating
We are currently investigating a partial service degradation in the US-Southeast (ATL) Region.
Aug 11, 1:29 PM
ControlOne API + Management portal increased load times.
minor

Started: Aug 7, 9:18 PM

identified
We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to configuration changes more slowly than usual. The management portal may appear unresponsive until this clears.
Aug 7, 9:18 PM
July 2026
UCaaS: Inbount/Outbound Calls Failing
critical

Started: Jul 30, 6:10 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 30, 6:16 PM
identified
We are investigating an issue impacting inbound and outbound call failures. We we identified an incorrect configuration that caused this issue. We are working on a fix and will update soon.
Jul 30, 6:10 PM
ControlOne partial service degradation in the US-SouthCentral (DFW) Region
minor

Started: Jul 30, 3:36 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 30, 4:07 PM
investigating
We have identified an issue causing a partial service degradation for a subset of customers in the US-SouthCentral ControlOne region. ControlOne Bridges may experience intermittent connectivity ControlOne Agents may experience intermittent connectivity or "Retrying" status
Jul 30, 3:36 PM
ControlOne partial service degradation in the US-Southeast (ATL) Region
minor

Started: Jul 21, 1:44 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 21, 2:12 PM
investigating
We have identified an issue causing a partial service degradation for a 15% subset of customers in the US-Southeast ControlOne region. ControlOne Bridges may experience intermittent connectivity ControlOne Agents may experience intermittent connectivity or "Retrying" status
Jul 21, 1:44 PM
UCaaS: Inbound and Outbound Call Failure
major

Started: Jul 9, 5:53 PM

monitoring
We restarted the network interface and the calls should flow as usual. Thanks for your patience during this issue.
Jul 9, 5:55 PM
investigating
One of the servers in our fleet experiencing network connectivity issues and our engineering team is investigating. If you are in that server, you may experience intermittent call failures. We will resolve this quickly and thanks for your patience.
Jul 9, 5:53 PM
UCaaS: Partial Inbound/Outbound Call Failures
major

Started: Jul 7, 5:17 PM

monitoring
We have taken corrective action to address the partial inbound and outbound call failures affecting some customers. A small number of call processing servers were restarted to restore normal call flow. Call traffic has recovered, and we are currently monitoring the platform to confirm continued stability. Some users may have experienced failed call attempts, delayed call setup, or intermittent call completion issues during the incident. We will continue monitoring and provide a final updat...
Jul 7, 5:35 PM
investigating
We are currently investigating an issue causing partial inbound and outbound call failures for some customers. Affected users may experience failed call attempts, delayed call setup, or intermittent call completion issues. The issue does not appear to impact all calls or all customers. Our engineering team is actively investigating and working to restore full calling functionality. We will provide additional updates as more information becomes available.
Jul 7, 5:17 PM
June 2026
UCaaS: Realtime Queue Status Dashboard Not Updating
minor

Started: Jun 29, 3:24 PM

monitoring
Queued events are now processing concurrently, and the Realtime Call Center dashboard is recovering. Due to the backlog and out-of-sequence event processing during recovery, some dashboards may show incorrect call-waiting counts for today. We are working to correct these values where possible. Inbound and outbound calling remain unaffected. Calls continue to route and complete normally. Realtime dashboard activity is expected to normalize as event processing catches up. Daily dashboard sta...
Jun 29, 5:02 PM
identified
**Update: Realtime Call Center Dashboard Delays** We have identified the issue affecting the Realtime Call Center dashboard. A backend event processing service became degraded due to a high volume of invalid messages, which caused call center status updates to be delayed. A fix has been implemented, and queued events are now being processed. The dashboard may continue to show delayed or stale status information while the backlog clears. Inbound and outbound calling remain unaffected. Calls...
Jun 29, 4:33 PM
investigating
We are currently investigating an issue affecting the Realtime Call Center dashboard. Call center event processing is delayed due to a backlog in the event processing service, which may cause dashboard status, agent state, and call activity updates to appear stale or delayed. Inbound and outbound calling are not impacted. Calls continue to route and complete normally. Our team is working to restore realtime event processing and will provide updates as we make progress.
Jun 29, 3:24 PM
UCaaS: BLF status and Call Detail Records Delayed
minor

Started: Jun 10, 6:43 PM

monitoring
We have identified and corrected the issue. Call Detail Records (CDRs) in Insights during the incident will be available within next 12 hours. New events are processing normally and are not expected to experience delays. Inbound and outbound calling, voicemail delivery, and new CDR processing are not impacted at this time. We will continue monitoring until the backlog is fully cleared.
Jun 10, 8:50 PM
identified
We are currently experiencing a backlog in our call event processing system, which may cause delays in event-related updates. This may impact CDR processing, BLF status updates, and voicemail arrival indicators. Inbound and outbound calling remain operational, and voicemail delivery is not impacted. Our team is actively working to clear the backlog and will continue to monitor the system.
Jun 10, 6:43 PM
UCaaS: Call Details Records and Presence
minor

Started: Jun 9, 8:32 PM

monitoring
We have identified and corrected the issue that caused a backlog in our event processing pipeline. The issue was related to a failed event consumer, which has now been restarted, and queued messages are processing successfully. Some Call Detail Records (CDRs) in Insights may continue to be delayed for the next few hours while the CDR processor catches up on previously delayed events. New events are processing normally and are not expected to experience delays. Inbound and outbound calling, ...
Jun 9, 9:44 PM
identified
We are currently experiencing a backlog in our call event processing system, which may cause delays in event-related updates. This may impact CDR processing, BLF status updates, and voicemail arrival indicators. Inbound and outbound calling remain operational, and voicemail delivery is not impacted. Our team is actively working to clear the backlog and will continue to monitor the system.
Jun 9, 8:32 PM
UCaaS: Outbound Call Failure
major

Started: Jun 3, 3:10 PM

monitoring
We have identified and mitigated the issue that caused intermittent call setup failures for some customers. The issue was related to a degraded backend component that impacted call processing on a subset of voice infrastructure. Our engineering team applied corrective action, and calls are now processing normally. We are continuing to monitor the platform closely to ensure stability.
Jun 3, 3:49 PM
investigating
We are currently investigating an issue causing intermittent inbound and outbound call failures for some customers. Our engineering team is actively working to identify the root cause and restore normal call processing. We will provide an update as soon as more information is available.
Jun 3, 3:10 PM
UCaaS: Inbound/Outbound Call Failures
major

Started: Jun 2, 4:11 PM

monitoring
We identified an issue affecting call processing on a subset of voice servers, which resulted in intermittent inbound and outbound call failures for some customers. Our engineering team applied corrective action, and call processing has returned to normal. We are continuing to monitor the platform closely to ensure stability.
Jun 2, 4:49 PM
investigating
We are currently investigating intermittent inbound and outbound call failures affecting some customers. Our team is actively working to identify the issue and will provide updates as they become available.
Jun 2, 4:11 PM
May 2026
UCaaS: Caller ID Name Resolution
minor

Started: May 29, 6:41 PM

monitoring
The Caller Id resolution is working as expected. We are monitoring for any further issues.
May 29, 9:02 PM
identified
We have identified that our third-party CNAM provider is not responding within our required performance thresholds. To prevent call completion delays or failures, we are temporarily bypassing Caller ID name resolution for affected calls. During this time, calls may complete without a resolved caller identity or display name. Call delivery itself remains operational. Our team is working on a remediation plan and expects to implement a permanent solution within the next 72 hours. We will cont...
May 29, 6:41 PM
UCaaS: Intermittent Inbound Call Failures
minor

Started: May 28, 3:20 PM

monitoring
We are continuing to monitor for any further issues.
May 28, 4:58 PM
monitoring
We have identified and mitigated an issue that was causing intermittent call completion failures. The issue was related to a third-party CNAM lookup service responding slower than expected. This delay caused some calls to fail over to our secondary data center, which resulted in intermittent disruption to call completion. We have temporarily disabled this dependency, and calls are now completing as expected. We are continuing to monitor call completion and overall service stability.
May 28, 4:47 PM
identified
The UCaaS platform is experiencing intermittent inbound/outbound call failures. We are investigating the root cause.
May 28, 3:20 PM
UCaaS: Intermittent Inbound/Outbound Call Failures
minor

Started: May 27, 7:39 PM

monitoring
We identified an issue with a third-party call-signing service provider and temporarily disabled that dependency to restore normal call flow. Calls are currently completing as expected. We are continuing to monitor call completion and will implement a remediation plan to reduce future impact from this dependency.
May 27, 8:48 PM
identified
The issue has been identified and a fix is being implemented.
May 27, 8:05 PM
monitoring
In our primary data center inbound/outbound calls are failing in several voice Pods and they are being routed to our secondary data center. Callers may experience intermittent call failures until we resolve this issue.
May 27, 7:39 PM
ControlOne partial service degradation in the US-SouthEast (ATL) Region

Started: May 21, 2:07 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 21, 3:18 PM
identified
The issue has been identified and a fix is being implemented.
May 21, 3:08 PM
investigating
We are currently investigating an issue impacting Agent connectivity in our US-SouthEast (ATL) Region.
May 21, 2:07 PM
April 2026
ControlOne API + Management portal increased load times.
minor

Started: Apr 23, 12:36 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 2:00 PM
identified
We are continuing to work on a fix for this issue.
Apr 23, 12:54 PM
identified
The issue has been identified and a fix is being implemented.
Apr 23, 12:47 PM
investigating
We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.
Apr 23, 12:36 PM
UCaaS Voice Services Impairment
minor

Started: Apr 17, 10:51 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 18, 12:16 AM
investigating
Cytracom Engineering has identified an issue impairing outbound calls for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.
Apr 17, 10:51 PM
UCaaS: Desktop App
minor

Started: Apr 7, 4:22 PM

monitoring
We are continuing to monitor for any further issues.
Apr 7, 4:22 PM
monitoring
Some customers reported issues with inbound and outbound calls on the Desktop App. Affected users were advised to log out and log back in to resolve the issue.
Apr 7, 4:22 PM
UCaaS: Call Parking Issue for small subset of D2 devices
minor

Started: Apr 6, 3:27 PM

monitoring
A limited number of D2 devices (~12 endpoints) experienced an issue with call parking due to a firmware defect. This is not a service outage and does not affect the broader UCaaS platform or other device types. The issue has been identified, and a remediation plan is in progress. Affected devices will be updated to resolve the issue. We are continuing to monitor and will provide updates as remediation is completed.
Apr 6, 4:55 PM
identified
A subset of customers reported issues with call parking not functioning correctly. The root cause has been identified, and a remediation is being developed.
Apr 6, 3:27 PM
UCaaS: Management Portal Outage
major

Started: Apr 2, 6:19 PM

monitoring
The service has been restarted. All management functions are operational, and the system is stable.
Apr 2, 7:39 PM
investigating
We are investigating an issue impacting the UCaaS Management Portal.
Apr 2, 6:19 PM
UCaaS: Management Portal Unavailable
critical

Started: Apr 2, 5:23 PM

monitoring
The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally. The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted to restore functionality. A plan is in place to increase service capacity to prevent recurrence. We are continuing to monitor the stability of the service.
Apr 2, 5:53 PM
investigating
The UCaaS Management Portal is currently unavailable, preventing users from accessing administrative functions and configuration interfaces. Core calling services are not impacted at this time; however, administrators are unable to manage users, devices, or settings through the portal. Engineering teams have been engaged and are actively investigating the root cause. Updates will be provided as more information becomes available.
Apr 2, 5:23 PM
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