Cytracom Outage History
Uptime record, past incidents, and downtime history for Cytracom.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 83.3% | 12 | 2 |
| April 2026 | 66.7% | 30 | 10 |
| March 2026 | 100% | 4 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 46 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
April 2026
ControlOne API + Management portal increased load times.
Started: Apr 23, 12:36 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 2:00 PM
identified
We are continuing to work on a fix for this issue.
Apr 23, 12:54 PM
identified
The issue has been identified and a fix is being implemented.
Apr 23, 12:47 PM
investigating
We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.
Apr 23, 12:36 PM
UCaaS Voice Services Impairment
Started: Apr 17, 10:51 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 18, 12:16 AM
investigating
Cytracom Engineering has identified an issue impairing outbound calls for a subset of our customers. We are investigating the root cause and working towards a full resolution. As updates become available, they will be posted here.
Apr 17, 10:51 PM
UCaaS: Desktop App
Started: Apr 7, 4:22 PM
monitoring
We are continuing to monitor for any further issues.
Apr 7, 4:22 PM
monitoring
Some customers reported issues with inbound and outbound calls on the Desktop App. Affected users were advised to log out and log back in to resolve the issue.
Apr 7, 4:22 PM
UCaaS: Call Parking Issue for small subset of D2 devices
Started: Apr 6, 3:27 PM
monitoring
A limited number of D2 devices (~12 endpoints) experienced an issue with call parking due to a firmware defect. This is not a service outage and does not affect the broader UCaaS platform or other device types.
The issue has been identified, and a remediation plan is in progress. Affected devices will be updated to resolve the issue. We are continuing to monitor and will provide updates as remediation is completed.
Apr 6, 4:55 PM
identified
A subset of customers reported issues with call parking not functioning correctly. The root cause has been identified, and a remediation is being developed.
Apr 6, 3:27 PM
UCaaS: Management Portal Outage
Started: Apr 2, 6:19 PM
monitoring
The service has been restarted. All management functions are operational, and the system is stable.
Apr 2, 7:39 PM
investigating
We are investigating an issue impacting the UCaaS Management Portal.
Apr 2, 6:19 PM
UCaaS: Management Portal Unavailable
Started: Apr 2, 5:23 PM
monitoring
The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally.
The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted to restore functionality. A plan is in place to increase service capacity to prevent recurrence.
We are continuing to monitor the stability of the service.
Apr 2, 5:53 PM
investigating
The UCaaS Management Portal is currently unavailable, preventing users from accessing administrative functions and configuration interfaces. Core calling services are not impacted at this time; however, administrators are unable to manage users, devices, or settings through the portal.
Engineering teams have been engaged and are actively investigating the root cause. Updates will be provided as more information becomes available.
Apr 2, 5:23 PM