ControlOne API + Management Portal increased load times.
View the provider incident record →Current answer
Cytracom experienced a minor incident: ControlOne API + Management Portal increased load times.. ServiceAlert observed recovery on Sep 6, 2026.
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Incident Lifecycle
Affected Components
ControlOne Management Portal
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 6, 2026 at 3:39 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 6, 2026 at 3:24 AM UTC
Investigating
We are investigating an issue that is causing ControlOne's Management portal and device management API to respond to requests more slowly than usual. The management portal may appear unresponsive, and ControlOne Agents attempting to connect may experience difficulties connecting.
Sep 6, 2026 at 3:09 AM UTC
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