A fix has been implemented, and the service is up again. We will intensify monitoring for the next 20 minutes and resolve the incident with an RCA afterwards.
investigating
We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.
We are still observing a queue towards certain email providers. Until the queue is processed delays are possible.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.
Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively monitoring. We will retry sending all emails.
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
HALO - tool call failures
minorSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
identified
We've received and validated reports for HALO of tool call failures when Agentic Steps are used. We've identified the cause and are working to resolve this.
identified
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
investigating
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
In Person Payments - Gateway is experiencing unexpected issues.
majorSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting the IPP Payments gateway that arose during scheduled maintenance. Updates to follow.
Scripted Chatbot degraded performance
minorSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
April 2026
Operator Service Interruption - BE - Orange Belgium - 20610
minorSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
investigating
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic. The operator is investigating the issue.
Pay - Unable to process transactions through Omnipay
majorSource not attested
Last archived state: resolved
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investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently unable to process Omnipay transactions due to issues with our connection to Omnipay.
Agent Inbox: slow responses
minorSource not attested
Last archived state: resolved
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monitoring
We've found the issue that was blocking the processing of tasks and we are processing normally again for new traffic. This was also attributable to the failed release. Now that we've tackled the root cause, we're scaling out our infra to expedite the speed with which we can catch up on backlogged tasks.
identified
We identified a release that contained an index update which inadvertently failed mid process causing database hick-ups.
This issue has been resolved, the performance (speed/loading of conversations) of the app is back to normal.
Our engineers are still working on restoring normal queue processing.
In/Outgoing traffic may still be delayed.
investigating
We are continuing to investigate this issue.
investigating
We have noticed issues regarding slow loading/not loading of the Agent Inbox. We are currently investigating this issue.
Failed transactions on payment terminals.
minorSource not attested
Last archived state: resolved
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investigating
We are currently investigating this issue.
Texter - Unavailable test nodes
Source not attested
Last archived state: resolved
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monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting texter. Test nodes are not available for testing.
Email gateway API experiencing delivery issues
minorSource not attested
Last archived state: resolved
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investigating
We are currently investigating this issue.
Seated Ticketing - Database outage
criticalSource not attested
Last archived state: resolved
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monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently working to resolve a database outage on our ticketing platform. Due to this issue it is no longer possible to purchase Seated Tickets or to access any of the dashboards.
Scanning tickets should still work.
