Update: Conversations and emails that could not be processed this afternoon are still being reprocessed. As the fix takes effect, queued messages will be released, so you may still see delays.
monitoring
We are continuing to monitor for any further issues.
monitoring
An issue which caused processing delays on incoming conversations and emails has been identified and a fix has been applied.
Processing is currently recovering.
Our engineers are monitoring the results.
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We’re currently experiencing degraded performance in Email Campaigns. Some users may be unable to open or duplicate campaigns, and campaign statistics and templates may fail to load or show error messages. Our team is actively investigating the issue.
Delays in Addressbook syncs between CDP and Addressbook
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing delays in the synchronization of addressbook data between CDP and Addressbook. As a result, changes made in one system may take longer than usual to appear in the other. Our team is looking into the cause and we will share an update as soon as we know more.
Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Operator Service Interruption - Netherlands - Vodafone - 20404
Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
In Person Payments Gateway - External Processor (CCV)
We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected.
Legacy Incident Archive
70 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Bot Router - Conversations triggered repeatedly
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
An issue with WhatsApp yesterday resulted in large volumes of bulk retries which may have lead to the following behaviours in the hours that followed:
Downstream delays in the conversational router, bots and service cloud.
Duplicate messages sent / received
Re-opening of conversations in service cloud that seemed done and where archived
This has gradually decreased and continues to die down towards zero.
We'll monitor for another hour before we close this incident report.
investigating
We are currently investigating an issue where conversations are triggered multiple times where this should be only one time.
Status Reports Service Interruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing a service interruption which affects Status Reports.
Our engineers are looking into this.
Degraded performance - Transactions API
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Our Transactions API is experiencing degraded performance.
Our engineers are looking into this.
All delayed task have now been processed. We will continue to monitor to make sure no new issues arise.
identified
Processing of new in and outgoing traffic is resumed successfully.
We are still processing delayed tasks at the moment.
investigating
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
WhatsApp Business is currently experiencing an outage
Source not attested
Last archived state: resolved
View archived record details
monitoring
Update 18:40 CEST – WhatsApp Business Messaging service is currently restored. We are continuing to monitor the situation.
investigating
Update 16:30 CEST - Meta has acknowledged the issue on their WhatsApp Business Platform. We will continue to monitor the situation and update this page once resolved.
investigating
We are continuing to investigate this issue.
investigating
Since 15:30 CEST, we are experiencing issues affecting WhatsApp Business.
We are monitoring the situation closely and will provide updates as more information becomes available. We apologize for any inconvenience.
A fix has been implemented and we are monitoring the results.
investigating
Message processing performance is currently degraded. High-priority traffic is not affected. We are currently investigating the issue.
HALO - degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating degraded performance affecting HALO.
Response times have increased significantly, resulting in reduced service availability.
Our team is actively investigating the root cause. Further updates will follow.
Delayed logging of 'regular' non-priority traffic.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating delays concerning the logging of 'regular' non-priority traffic. Traffic delivery itself is not affected. Only logging and the return of delivery receipts.
