Current answer
CM.com experienced a minor incident: Agent Inbox issue with logging in/loading conversations. ServiceAlert observed recovery on Oct 28, 2026.
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Incident Lifecycle
Affected Components
Agent Inbox
Incident Timeline
Investigating
We are continuing to investigate this issue.
Oct 27, 2026 at 12:48 PM UTC
Investigating
Agent Inbox customers might have trouble logging in. Loading conversations might also result in an error message.
Product is investigating this issue.
Product is investigating this issue.
Oct 27, 2026 at 9:57 AM UTC
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